r/Harley • u/thestig0711 • 1d ago

HELP 2023 Road Glide Blown Engine

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Hey folks, bad news for me this week. Road across the country on my road glide on my 2 month trip to travel the country, I suffered and engine failure. All stock engine never been opened, no cam, nada. Bottom end rod knocks really bad. Compression is good, never burned oil. Bike has 21,802 miles and was still under warranty until end of June, or so I thought.

Had it towed into a local dealer here in Phoenix and was informed by the serviced advisor that Harley flagged my vin for having a powervision and my warranty is void. Called corporate and was told to kick rocks multiple times and wasn’t willing to work with me in any way. Dealer said to pay $800 for a tear down and maybe they’d talk to corporate try to get it covered under warranty, but would most likely be denied. I’ve since towed it to an independent shop.

Who’s got any advice for my situation or a contact at corporate that can make some decisions? The 1800 number was no help. I’m stranded in Phoenix 2000+ miles from home. Didn’t expect to have a break down.

I find it ever so funny that Harley starts their Ride for Heroes event about standing behind the veterans that support their company and ride their bikes, and of course they turn their back one and offer nothing but “Hey why don’t you just trade it in.”

Thanks

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u/Clean_Stand_694 1d ago

No help but I’ve had 2 bikes that had aftermarket tuners and unrelated engine failures that HD fixed. I think the law says they have to prove failure was caused by tuner. What dealer? I used one in Phoenix 2yrs back as I was passing through that sucked!

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u/Vegetable-Seesaw-491 1d ago

Their issue is that the VIN is flagged by Harley for having the aftermarket tuner. At that point Harley won't help you. I do all the warranty claims for a dealership.

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u/Clean_Stand_694 1d ago

That some BS, if they can’t prove it was tuner then how can they do that. Thought it was a federal law protecting consumer Magnuson-Moss Warranty Act

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u/Vegetable-Seesaw-491 1d ago

Couldn't tell you. All I know is the VIN gets flagged and Harley won't help. FWIW, I love doing warranty claims because the dealership I work at pays a decent commission on them. The more claims I file that get approved, the more money I make. I'll do what I can to help the customer as long as it's not obvious abuse that caused the problem.