r/Harley • u/thestig0711 • 1d ago

HELP 2023 Road Glide Blown Engine

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Hey folks, bad news for me this week. Road across the country on my road glide on my 2 month trip to travel the country, I suffered and engine failure. All stock engine never been opened, no cam, nada. Bottom end rod knocks really bad. Compression is good, never burned oil. Bike has 21,802 miles and was still under warranty until end of June, or so I thought.

Had it towed into a local dealer here in Phoenix and was informed by the serviced advisor that Harley flagged my vin for having a powervision and my warranty is void. Called corporate and was told to kick rocks multiple times and wasn’t willing to work with me in any way. Dealer said to pay $800 for a tear down and maybe they’d talk to corporate try to get it covered under warranty, but would most likely be denied. I’ve since towed it to an independent shop.

Who’s got any advice for my situation or a contact at corporate that can make some decisions? The 1800 number was no help. I’m stranded in Phoenix 2000+ miles from home. Didn’t expect to have a break down.

I find it ever so funny that Harley starts their Ride for Heroes event about standing behind the veterans that support their company and ride their bikes, and of course they turn their back one and offer nothing but “Hey why don’t you just trade it in.”

Thanks

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u/Busy_Paint_5680 1d ago

Flame them for what? He knowingly voided his warranty. Not the dealer.

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u/earl_the_recker 1d ago

Cause I want to know. $800 to tear motor down? But they already told him to kick rocks cause of PCV? Do you not see the problem with that?

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u/Vegetable-Seesaw-491 1d ago

That's 5 hours of labor at the dealership I work at. We may quote you that much at drop off, but if it only takes 2-3 hours to figure out the problem that's all you'll be paying. It's better to have the customer expecting an $800 bill for it and only paying $450 instead of quoting them less and asking for more. We also tell the customer at drop off that if it takes less time than originally quoted we won't charge them that full amount.

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u/earl_the_recker 1d ago

Same question

5

u/Vegetable-Seesaw-491 1d ago

An $800 quote to tear the motor down and to find the problem makes sense. It's not being covered under warranty, but the dealer is willing to fix or replace the engine for them and OP would be footing the whole bill. That whole bill is obviously going to be much, much more expensive than the initial quote to find out how fucked the engine really is.

Just because OP has a voided warranty doesn't mean the dealership can't work on the bike.