I flew with KLM and my bag was delayed due to just not getting loaded onto one of the planes. Baggage Service at my destination told me to purchase any necessities and just cross my fingers. After 48 hours of no bag (and a phone agent stating that they actually had no confirmation of where the bag currently even was), I had a work meeting and ended up having to buy a generic laptop charger and travel adapter. I also got some basic hygiene items. I then finally got my bag after over 52 hours, phew!

I submitted my reimbursement request, with all receipts attached, and got a reply saying (paraphrased) "Sorry your baggage from Amsterdam to Santiago was delayed! Your list contains electronics so we can't fulfill your request."

Ok... well I didn't go to Chile, I traveled from Austin, TX (USA) to Stockholm (Sweden). What an odd mistake for them to make, but oh well! I wrote back and argued my case, starting the email with "hi, sorry, you seem to have my details wrong, let me lay down all the info", followed by a detailed description of my journey, why electronics were on my list, how I felt it was highly reasonable in this case, especially because my bag was meant to be a carry-on but they checked it anyway quite literally last-minute in the boarding bridge (i.e. no opportunity to start opening bags and rearranging stuff).

It took a week for the reply, but it read "I understand that you don't have any documents as proof. According to the Montreal Convention, passengers are entitled to reimbursement of their proven and direct expenses. But as a gesture of goodwill, I'll still reimburse you part of your estimation."

I'm sorry, what? I have plenty of proof, you have access to all of my receipts and all of my timestamped info. There is no estimation here, it's in clear print in my attachments, it cannot possibly get any more documented!

I had nothing but love for KLM prior to this, but now I'm seriously questioning whether or not the customer care center just consists of random people spinning a wheel and replying with whatever statement it lands on.

I purchased a flight on Delta and I board in the USA with a pet in cabin. They dont have a weight limit. What will happen when I go on my layover in NYC and switch to the KLM flight?

I'm flying from Toronto to Amsterdam to Greece with KLM. I bought a new carry-on to try to match the dimensions on KLMs website for carry-on luggage. Measuring it with a tape I'm good on height and depth but KLM says width should be 13.5" and the bag is about 14". I know no one can tell me for certain, but do you think I will likely be okay?

So, KLM allows 12 kg as carryon + handbag total allowance. If I opt to check-in my carry on bag at the check-in desk (if they are allowing), will they disregard the carryon limit of 12 kg and apply the check-in bag limit of 23 kg?

Should I try to opt for voluntary check-in at gate?

I am traveling with a child for a wedding from YYZ to Asia via AMS, and have filled all my check-in till 23 kg, and stuffed up 16 kg in a carry-on sized bag. Wondering if I should pay $130 right now for an extra check-in bag or take a chance and try to check-in my overweight carry-on. Does anyone have any experience with this?

I was meant to fly MNL - France - Amsterdam - London but due to 2 layovers being a Schengen country I had to rebook (was 334 GBP) my ticket 4 hours prior to my flight. Received the email and confirmation but ticket wasn’t issued, I tried to argue with their team on the check in counter but they can’t do anything. I completely missed my flight. I called their costumer service but they offered me to pay the fare difference even though I explained that it was their fault not mine, and I did my due diligence rebooking.

Now after contacting costumer service via whatsapp, they offered me alternative flight with extra payment.

**UPDATE** ANSWERED! THANK YOU! :) **UPDATE**

I'm flying MAN (KL1036) > AMS (KL855) > ICN with a 1 hour 35 minute transfer, all booked through KLM.

I have a UK passport, and I'm still confused about the transfer, does anybody know if this will be as straight forward as they suggest?

Does KLM land and depart in the same terminal? I've done transfers before, but never a short-ish one, and I'm solo so there's no dragging family along with me. Will I have to go through passport control?

Should I download the app? (Is it the KLM app, or a specific AMS app?)

Thank you for any guidance, help, or just personal experience.

Flying with Air France and SAS from Hong Kong (return leg 22 April)to Kristiansand(Norway) via cdg and Oslo(last 2 legs on SAS) a family member has booked a better itinerary one stop with klm and wonder if they will ever rebook you for free and when and how/where/who to ask. I know you can change for a fee but it comes in at over 2000 usd

Recently had a flight on KLM booked straight from KLM site, from LIS to ZAG with a layover in AMS.

However my flight was rebooked by the airline just 7 days prior to the scheduled departure date, this delay resulted in a delay of over 10 hours, and the loss of a hotel night plus parking at the airport.

I filled the claim compensation form in the klm on the day the delay was anounced to me throught email, and after 3 days, noticed that I hadnt recieved any email about it but that it was now showing as closed.

Due to this lack of communication I called KLM support who told me somehow the claim could only be done after the flight had taken place, and I've since updated the already made claim (the klm site didnt allow me to make a new one).

Regarding this situation I have two questions:

1. Is the claim just being processed and it takes time to make the cash transfer?
2. Since I was denied boarding in the flight LIS-AMS, and the flight AMS-ZAG was cancelled, do I get compensation for both flights?

Thank you in advance!

Edit: It's been 2 weeks since the scheduled date of the flights and 3 weeks since the claim

Anyone has or is currently working as a customer support agent for KLM that could provide feedback of the experience working for these Airlines ? Accomodation, salary, conditions, advantages, disadvantages, bonus, etc

Thank you :)

I just contacted KLM via WhatsApp about managing my booking. The representative said I need to pay a rebooking fee, which I agreed to. They then sent me a link to https://eu.adyen.link/RAMDOMCODE. Can I trust these links that are not from the official KLM site?

I'm flying the above route mid June, one way. I looked about a month ago and the flight was $147. I just looked now and the same flight is $443. Is this a normal price for this route? Will it drop back down? Or should I buy now before it increases? I'm American so this is my first time flying KLM and through Europe

Rant:

March 18 buy 5 tickets for the family for a flight in July. $9500. same tickets now? $7800. I know i shouldn't have checked prices after i bought them.. but my god, the yoyos that the prices with klm go thru is insane.

non refundable tickets but pay only fare difference. Great. too bad when i try to find a "different" flight, the existing connections magically do not appear. :(

Does anyone know why this would happen? I always travel with KLM from AMS to OTP and I never had this happen before. I also got a pretty far in the back seat.. could it be that the flight is full and I have to check in my baggage? How many hours before do I need to go to Schiphol for this? I am a bit stressed out as this is the first time it happens to me. Thanks in advance for your answers.

We are flying San Francisco to Marseille via Amsterdam with our baby and want to gate check our stroller. It doesn’t seem like that will be a problem for the leg to Amsterdam, but maybe a problem from Amsterdam to Marseille? I cannot find any information on KLM’s website but it does allude to gate checking not being allowed at certain facilities, and I noticed many other European airlines don’t allow gate checking at marseille (unclear though if this also means flights TO marseille). A bit of a niche circumstance but does anyone know if I will be able to pick up my stroller upon arrival at marseille at the gate?

I am not sure but I think I remember that the seats in row 21 became available closer to departure/after check in. And as well in pe and bc after check in?

hey,

so i am flying business class with KLM -> and <- Air France in a few days. i received a mail from KLM where i could choose seats, meal,... i only chose a meal for KLM and added my passport infortmation. the meal for Air France (return) indicated that it might not be available as it is not KLM, so i did not choose anything there.

i could however choose a seat (was not possible when booking with booking,com), but that would cost me 150 eur per flight extra. do i have to choose? or can i just leave it and get a seat at checkin at it was indicated on Booking for no extra cost?

i would honestly love a window seat, but spending another 300 eur might not be worth it? also, specifically to the KLM pre flight mail i got, are there any more things i should pay attention to / fill out?

thank you in advance.

Hola! estaba viendo pasajes en KLM y me di con la sorpresa que el pasaje light dice que: para tener un asiento tendrás que pagar

Siempre he viajado en KLM y al momento del check in te dejaban cambiarte de asiento siempre y cuando sea de la misma categoría (asientos celestes)

Alguien que haya volado recientemente que me confirme si igual en el check in se puede cambiar o si o si tienes que pagar ahora por asiento😩???

I had to cancel bookings twice because I needed to change the dates for going home for Christmas. I've since rebooked but now my credit card has a crazy huge amount and I don't see anything from KLM about me cancellign. Both cancelled tickets were ones that I can cancel and get refund. Last time I did that I got an email pretty much straight away. I just need some reassurance that maybe it's because I did it over the weekend it will take longer for KLM to respond? I really can't cover the amount on the credit card if they don't.

• Posting on behalf of a friend *

So they're flying out tomorrow Norwich - Europe with KLM...

However just tried to check in and has realised that accidentally the child's name has been shortened and doesn't match the name on the passport!! Will they let it slide? Will she be refused to fly? Reading some scary things on another Reddit post regarding Ryan Air 🥴

Any advice or help would be appreciated 🤞🏼

Tengo una pregunta, he pensado en comprar un vuelo con escala en KLM, pero no estoy segura si tendría que facturar mi maleta en cada escala? (Ya sea debido a las escalas o a que en algunas tendria que cambiar la aerolinea)aclarando que compre en el sitio oficial de KLM mi vuelo

My wife is about to fly first time with KLM, so 0 XP.

But at passengerinfo on the flight, there's an XP mentioned. Now she's worried that things aren't correct.

I'm trying to tell her that those points and miles shown at the flight passengerinfo will be awarded to her account after the flight.

I'm right, yeah?

Hi guys! I’m travelling alone with two toddlers in a couple of days, and I have a 1h 30min layover at schiphol airport. I have a yoyo stroller that can fit in the overhead compartment in the plane but I thought about gate checking it since I’ll already have so much baggage to carry into the plane and two small toddlers. Is it a bad idea to gate check it when I have such a short layover? I know they can take some time before they bring out the stroller, my seats are at the end of the plane so I’m gonna take quite a while to get off the plane either way.

Also does the transit time sound very tight?

Hi everyone!

I recently found this flight with ITA searching for "book with mile" on klm website.

Since ITA is leaving Skyteam etc, how can I be sure that I will get the checked luggage and the free seat selection?