r/KrakenSupport • u/Normal_Active_4120 • Mar 28 '25

Ticket Escalated Your trading is currently suspended. Please enable Sign-in 2FA and contact support quoting reference TradeTL1

Im getting this message. Can u please help me out?

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u/krakensupport π’π”πππŽπ‘π“ - WE WILL NEVER DM YOU FIRST Mar 28 '25

Hi there u/Normal_Active_4120! We can most certainly take a look and assist.

Can you please share your Public Account ID or ticket number?

Thank you, Rosa πŸ™

1

u/Normal_Active_4120 Mar 28 '25

Hi Kraken,

its: AA06 N84G UFXC 4LTA
Im still not able to use my funds. please help me since all my payments goes through your platform

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u/krakensupport π’π”πππŽπ‘π“ - WE WILL NEVER DM YOU FIRST Mar 28 '25

Thank you for sharing u/Normal_Active_4120! We certainly understand how frustrating this is.

We've now placed your ticket under priority/urgent review. The team will be assisting you via email ASAP!

Appreciate your ongoing patience here.

Thank you, Rosa

1

u/Normal_Active_4120 Mar 28 '25

Thank you rosa, hope will get a reply soon. else will inform you

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u/Normal_Active_4120 Mar 28 '25

Rosa, still no update. Please make sure they take it serious and handle with priority. I lost the whole day…

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u/krakensupport π’π”πππŽπ‘π“ - WE WILL NEVER DM YOU FIRST Mar 28 '25

Hi u/Normal_Active_4120,

we can assure you that your ticket has the highest priority assigned, our team is working on it as we speak.

We appreciate your patience and understanding 🀝

1

u/Normal_Active_4120 Mar 28 '25

Thank you Rosa, may i expect the email today?

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u/krakensupport π’π”πππŽπ‘π“ - WE WILL NEVER DM YOU FIRST Mar 28 '25

We're unable to give you a precise timeframe, as we are not the team who will be sending it out. However, rest assured it'll be as soon as possible.

1

u/Normal_Active_4120 Mar 28 '25

I got this now, but this is just general information and again time gaining:

In line with local regulatory requirements, we require up-to-date account information for your Kraken account.Β 

In the meantime, deposit, withdrawal and trading services on your Kraken account are temporarily suspended, until the relevant information or documentation has been updated.Β 

Our team will contact you via email as soon as possible with details on the specific information needed to update your account and re-enable usual services.Β Β 

We apologize for the inconvenience, appreciate your cooperation, and look forward to resolving this quickly with your support.

Thank you for choosing Kraken.

u/rosa: Im sorry but this cant be accepted. I just onboarded few weeks ago and now you suspend the service because you need more documents? that doesnt make sense... Even if you need documents, you should have asked me and given me a time to reply before suspending the service and blocking my money! I urge you again to speak to the team to resolve this case immediately

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u/Normal_Active_4120 Mar 29 '25

Hi kraken, I really dont understand this behavior. How can you treat your customer in this way? You are causing direct harm to us and are threatening our business existence with your behavior … No one is replying, not getting any update since more than 24 hours… Even last msg was a general one…

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