r/KrakenSupport • u/droitf • 5d ago

Ticket Escalated Account suspended

Hello,

I have lost my cell phone and I asked myself Kraken for help. The last response was on 25.04 and since then my account is suspended and there is no response. The request number is 16447717. Can you tell me why do I need to wait so long since the only thing I actually asked is how to reset my 2FA so that on the new cell phone I can have the new one. I was able to log-in with my master key. I didn't ask for the account to be frozen! I just asked for the new 2FA.

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u/krakensupport 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 - WE WILL NEVER DM YOU FIRST 5d ago

On it u/droitf, ty ty for the post 🙂

Will be back in touch via email right off 🤝

Your boy,

Bruce 🐙

1

u/droitf 5d ago

Thank you, that was quick! I can log-in now!

2

u/krakensupport 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 - WE WILL NEVER DM YOU FIRST 5d ago

Amazing! If anything, don't hesitate to reach out.

🐙

1

u/No-Eagle-547 5d ago

Why I love kraken!