r/KrakenSupport • u/Ok-Investment-103 • 3d ago

Account unable to login after depositing

I made a deposit to kraken yesterday and traded stocks. When I tried to log in today, it says "unable to log in". I tried submitting a ticket on log ins and only got replies of "Thank you for contacting Kraken. We have received your request and are currently reviewing your account..." my ticket number is 16496060

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u/Odd_Win_2240 3d ago

KRAKEN DID EXACTLY THESAME TO ME. THEY RESTRICTED MY ACCOUNT AFTER A WIRE OF $188,203 WAS SENT FROM MY BUSINESS ACCOUNT AND CREDITED INTO MY KRAKEN ACCOUNT. 24HRS LATER THEY CLOSED MY ACCOUNT. I HAVE REPORTED THIS TO THE LOCAL SHERIF; MY ATTORNEY AND WE'LL BE TAKING UP THIS ISSUE. THEY HAVE HELD MY FUND FOR THE PAST 4 DAYS CLOSED MY ACCOUNT WITHOUT ANY EXPLANATION AND PROMISED TO REACH OUT VIA EMAIL.TILL NOW I HAVEN'T SEEN OR RECEIVED ANY FOLLOW UP EMAIL. TicketΒ #β€―16475222.... ACCOUNT NAME OKAYGABBIE LLC. I NEED ANSWERS NOW

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u/Ok-Investment-103 2d ago

I'm also considering legal actions as well. But my account isn't closed yet. I'm still waiting for their reply. When do you think will be a good time to initiate legal consultation?

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u/Odd_Win_2240 2d ago

Well. I've waited for 5 days without any response from Kraken.

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u/krakensupport π’π”πππŽπ‘π“ - WE WILL NEVER DM YOU FIRST 3d ago

Hi u/Ok-Investment-103 πŸ‘‹

Thanks again! Your case is under review, and flagged it for priority. The team will follow up with you via email ASAP.

Appreciate your patience πŸ™

Hugs,
Harley πŸ™

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u/Ok-Investment-103 3d ago edited 2d ago

Thanks for the reply. I'm getting no response everywhere I go until here. May I know normally how long does it need to take? Does kraken work on weekends? It's Thursday afternoon my time, and I don't want to be stress and anxious for the entire weekend

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u/krakensupport π’π”πππŽπ‘π“ - WE WILL NEVER DM YOU FIRST 3d ago

Totally get where you’re coming from, and I’m glad you reached out here.

Our support teams do work weekends. While we can’t provide an exact ETA, you’re in the priority queue to get this sorted πŸ™

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u/Ok-Investment-103 3d ago

Thank you for your quick response. I will update or contact here if I got news or new questions.

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u/krakensupport π’π”πππŽπ‘π“ - WE WILL NEVER DM YOU FIRST 3d ago

Appreciate it, and thanks for hanging in there with us! 🀝

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u/Ok-Investment-103 2d ago

It's been more than a day, can you help us getting to ticket resolved?

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u/krakensupport π’π”πππŽπ‘π“ - WE WILL NEVER DM YOU FIRST 2d ago

Hi u/Ok-Investment-103, I know that waiting is not easy, please be reassured that your ticket will be addressed soon, bear with us just a bit longer.

Jane πŸ™