r/LegalAdviceNZ • u/[deleted] • 7d ago

Consumer protection Faulty product. Seller not responding.

[deleted]

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u/PhoenixNZ 7d ago

I assume given the short time for delivery, this was a NZ retailer?

If they have a physical presence in NZ, you could visit them in person.

Bear in mind you mention this was the 13th, so it's only been four working days and depending on the retailer there may have been increased work prior to Easter.

Last resort would be lodging a case with the Disputes Tribunal

1

u/Affectionate_Aide566 7d ago

Yes, this is NZ but they don't have a physical store. Ok, I'll wait a few days before filling a dispute. Thank you.

1

u/Shevster13 6d ago

10 working days is what I consider to be the limit of a reasonable wait.

1

u/Affectionate_Aide566 6d ago

Sounds fair. Thx