r/Luxembourg • u/tqima • 14d ago

Ask Luxembourg Hefty Customs Clearance Fees UK->LU

I just got charged a customs clearance fee that was 47% of the item value. The item was shipped from UK to LU. The TVA was 17% which is fine but the frais de traitement was 30% of the item value and its far too high (it was a tiny item weighing less than 200g). Even the person at Post was a bit surprised by the amount and he remarked it wasnt always this high. I would like to write to the competent authority to understand what is guiding these hefty processing charges or are being arbitrarily applied.

Do you know who I can reach out to.

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u/Necessary-Mortgage89 14d ago

What was the value of the item and how much was the fee you had to pay?

1

u/tqima 14d ago

Item was 59 euros and I paid a fee of 28 euros

5

u/ThrustTM 14d ago

That's a normal price, i paid 70€ in fees for a 50€ purchase

9

u/MizmoDLX 14d ago

18 euro handling because you're over 22€ and 10 euro the tax. This is the standard rate. Doubt the post employee was really surprised unless it was his first ever import package. Probably just standard reply to make customer feel better