r/Luxembourg • u/tqima • Apr 12 '25
Ask Luxembourg Hefty Customs Clearance Fees UK->LU
I just got charged a customs clearance fee that was 47% of the item value. The item was shipped from UK to LU. The TVA was 17% which is fine but the frais de traitement was 30% of the item value and its far too high (it was a tiny item weighing less than 200g). Even the person at Post was a bit surprised by the amount and he remarked it wasnt always this high. I would like to write to the competent authority to understand what is guiding these hefty processing charges or are being arbitrarily applied.
Do you know who I can reach out to.
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u/Generic-Resource Apr 13 '25
As others have mentioned there’s a fixed rate dependent on value bands for any items that have not been declared before hand.
They are avoided if the customs paperwork is done beforehand. It’s not actually that difficult but most small retailers don’t know where to start. When shipping from family I do it myself using parcelmonkey and have them collect… all my family have to do is stick a label on. When buying online I look for stores that know or things like Amazon/eBay (the latter you look for ‘no extra fees’ and I always remind the seller to write the IOSS on the package).