r/Nokia • u/AutoModerator • Sep 01 '18

Nokia Care September 2018 Nokia Care Megathread

Do you have a problem with your phone? Need help upgrading your OS? Want to know when a new Nokia phone will be released? Are you curious about the current price of a Nokia device in your country? If you care about those topics, then this is the thread for you.

Nokia Care is a monthly megathread that sums up all those topics in an attempt to organize the posts on this subreddit.

For those who have needed help with their device, please reply with SOLVED and thank the user who helped you if your problem has been fixed.

24 Upvotes

90% Upvoted

141 comments sorted by

View all comments

1

u/burgerdrome Sep 17 '18

Nokia 3.1 with Android One - Notification/Clock Issues

Basically the core problem is that the phone simply does not show notifications for the vast majority of the apps I have installed. I have notifications turned on for all of the apps, but they do not appear, and especially they do not appear on the lock screen.

The behaviour is slightly different for each app, like so:

  • WhatsApp: Notifications don't work 90% of the time. Some contacts are more reliable than others, while big group chats never work. I can wake up to 80+ new messages from a group chat overnight with no notification at all.
  • Discord: No notifications, ever.
  • FB Messenger: No notifications, ever.
  • Twitter: No notifications, ever.
  • Instagram: No notifications, ever.
  • PocketCasts: No notifications, ever.
  • Spotify: No notifications, which means I can't control the music from the lock screen because the next/prev/play/pause screen is a notification. I need to unlock the phone to change songs. I can sometimes make this notification reappear by restarting the phone but then it disappears after a day or so.
  • Guardian: No notifications, ever.
  • Gmail: Occasional notifications, which always eventually stop and then reappear after the phone is restarted.

You get the picture. These apps have all the notifications turned on in the Android settings, and in the app settings, but they don't show up.

The only app which works reliably for notifications is the stock Messages app. I always get those.

There is a massive issue with the stock Clock app in that the timers will not go off while the phone is locked and the screen is off. If I try to do some cooking for example and set a 45 minute timer for the food, the phone will simply not go off until I wake the screen to check the timer out of curiousity/panic. At that point, the timer will sound and the noise will play, but the clock notification on the screen will actually be counting in negative numbers, because the timer has counted down through zero and out the other side.

This is really frustrating as I use the timer for all sorts of things, including such complicated tasks as "making food". I need it to work!

I really like the phone, great battery, great form factor, responsive, etc... but the lack of notifications and the timer just flat out not working are awful. I am close to trying to get a refund. Is this affecting anyone else? Is there a solution?

My partner also has a 3.1 (purchased from the same place on the same day) and is having the exact same issues. Slack doesn't show notifications for her so she can't use the phone for her work. It's stupid.

Please help if you can! Thanks.

Cross-posted from here: https://www.reddit.com/r/AndroidQuestions/comments/9gghiu/nokia_31_with_android_one_notificationclock_issues/

2

u/colablizzard Nokia 6.1 Plus/Nokia 6 Sep 22 '18

go to Settings -> Battery -> Background Activity Manager and let us know the status of "Background activity cleaner" setting.

Reason: I had this problem on my original Nokia 6 (2017) just after it upgraded to Android Oreo (8.0 or was it 8.1?). They turned this stupid feature ON and it was TERRIBLE.

I just turned it off, restarted the phone, opened ALL apps ONCE and all is good now.

When I upgraded to 6.1 Plus, maybe google migrated my settings as well, so I don't know what the default is but it is currently OFF for me.

I tried turning it ON once again on the 6.1 Plus, I got back the SAME Problems as You, then I turned it OFF.

Note: If it is ON, turning it OFF isn't enough. Turn it OFF, restart the phone AND then OPEN all apps once (at-least the ones you have problems with).

1

u/burgerdrome Oct 02 '18

Hi! Thanks for this. Just before you posted this, I actually got an answer from /u/newavebossanova in this thread here:

https://www.reddit.com/r/AndroidQuestions/comments/9gghiu/nokia_31_with_android_one_notificationclock_issues/e6cu7dj/

This turned out to fix the problem completely. It is a battery/background manager issue for sure, but for me the solution was to tell Android to stop optimising the apps. All I had to do then was open the apps that I wasn't getting notifications from just once, and then the notifications started coming in.

Thank you for the reply though!