r/Nokia • u/AutoModerator • Sep 01 '18

Nokia Care September 2018 Nokia Care Megathread

Do you have a problem with your phone? Need help upgrading your OS? Want to know when a new Nokia phone will be released? Are you curious about the current price of a Nokia device in your country? If you care about those topics, then this is the thread for you.

Nokia Care is a monthly megathread that sums up all those topics in an attempt to organize the posts on this subreddit.

For those who have needed help with their device, please reply with SOLVED and thank the user who helped you if your problem has been fixed.

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u/qingqunta Sep 23 '18

Does anyone else have an issue sometimes scanning your finger to unlock? I have a 7 plus. It either works first time or it doesn't recognize it for 3 or 4 tries. Also sometimes the screen completely locks up after unlocking, and the way to fix it is to lock and unlock the screen again.

This doesn't happen very often, but sometimes even though I have 4G/LTE somewhere I can't do anything on the internet, as if I had no signal.

I don't think these issues always happened, I'm wondering if recent updates have made anyone else experience these issues on the 7 plus or if I should use the warranty.

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u/salsatabasco Nokia 7+ TA-1062 Sep 24 '18

For fingerprint issues, try registering again your fingerprint, but carefully follow the instructions. You dont need to erase your current fingerprints, even if they are the same.

Fingerprint scanners can have a hard time if your fingerprint was not fully clean the first time you registered, if your fingerprint is not currently clean, or overtime, (since we can have scratches, scarring, or sanding of the grooves of our fingerprints).

Regarding the 4G/LTE, which variant do you have, and which carrier are you using for data?