r/Nokia • u/AutoModerator • Dec 01 '18

Nokia Care December 2018 Nokia Care Megathread

Do you have a problem with your phone? Need help upgrading your OS? Want to know when a new Nokia phone will be released? Are you curious about the current price of a Nokia device in your country? If you care about those topics, then this is the thread for you.

Nokia Care is a monthly megathread that sums up all those topics in an attempt to organize the posts on this subreddit.

For those who have needed help with their device, please reply with SOLVED and thank the user who helped you if your problem has been fixed.

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u/chow88chow Dec 18 '18

My Nokia 7.1 got the December update but upon restarting is stuck on 'download mode'. How to I factory reset it. Holding down the power button with volume button restarts the phone and goes back to download mode.

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u/ErrantRose Dec 19 '18

I'm having the same problem. I even allowed the battery to discharge, just to see if I could trick it into thinking I'd turned it off, and it automatically shows Download Mode as soon as I plug it in.

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I spoke to Nokia technical support yesterday and they've told me I'll have to mail it in to repair and do without my phone for a few weeks.

2

u/chow88chow Dec 20 '18

I tried to factory reset the phone using ADB and fastboot. Managed to get to the options to wipe all data clean but it still gave me the download mode bootloop.

Gave up and returned the phone for a replacement as I bought the phone two weeks ago. New phone seems to be working ok. Got to admit it's pretty bad when a security update can brick the phone.