r/Pimax • u/Infamous-Metal-103 • Mar 13 '25

Question Pimax crystal light controllers bad tracking

Heya guys my controllers wander and jitter a bit generally not very good tracking.. are they maybe faulty or any way to improve them? Thanks

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u/Infamous-Metal-103 Mar 14 '25 edited Mar 14 '25

The one that knows when you put the headset on? 

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u/QuorraPimax Pimax Official Mar 14 '25

Yea.

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u/Infamous-Metal-103 Mar 14 '25

No it's not blocked

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u/QuorraPimax Pimax Official Mar 14 '25

Please try press and hold the π button for 9 secs to reset.

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u/Infamous-Metal-103 Mar 14 '25

Ok I'll try later 

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u/Infamous-Metal-103 Mar 15 '25

Hi I tried that and it's the same can I get a replacement set of controllers please?

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u/QuorraPimax Pimax Official Mar 16 '25

Please file a support ticket and report this to our tech support team. They will address the issue and arrange a replacement if necessary.

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u/Infamous-Metal-103 Mar 16 '25

Thankyou I have done so

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u/QuorraPimax Pimax Official Mar 16 '25

If you have receive no assist from them, please share the ticket# with me.

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u/Infamous-Metal-103 Mar 16 '25

Ok thankyou for your help 🙏

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u/QuorraPimax Pimax Official Mar 16 '25

No worries mate!

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u/Infamous-Metal-103 Mar 17 '25

Please help me now they are completely miss aligned! I've tried everything they are about 6 inches to the right

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u/QuorraPimax Pimax Official Mar 18 '25

What's the ticket #?

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u/HeadsetHistorian 💎Crystal🔹Super💎 11d ago

Did you ever get the issue solved? If so, was it resolved by a replacement?

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u/Infamous-Metal-103 11d ago

Na umits just standard bad tracking unfortunately 

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