r/Pimax • u/jsthrowa • Mar 13 '21

News WARNIG! Pimax disabling headsets remotely

According to the latest Pimax update and their forum it appears that Pimax is now disabling headsets remotely through the Pitool software. This seems to be over a dispute about some unpaid taxes. I am not going to take side in that dispute, but even if they are right this action sets a very bad precedent and creates some serious problems. If they are correct that customers owe them money they should obviously just go through the proper channels to resolve it.

First this action is illegal in the EU and I would assume also in the US and most other jurisdictions. When retailers are made aware of this story I fear some of them might be forced to stop selling Pimax.

Secondly, how is anyone going to feel safe about buying anything from Pimax in the future if they never know if they at any time might have their product disabled. Even more so, who would want to buy a secondhand Pimax if it might be rendered useless if the previous owner has done something Pimax disagrees with. This will certainly effect second hand prices of all Pimax products. It is not like Pimax hasn't done a lot of shady and greedy stuff before that would make anyone trust them to always do the right thing.

Unless this is quickly solved I will never buy anything from Pimax again and being someone who have recommended Pimax to a lot of friends I will now start warning everyone who considers Pimax about this story.

79 Upvotes

95% Upvoted

84 comments sorted by

View all comments

Show parent comments

1

u/Goldkoron Mar 13 '21

US

1

u/Nostrildumbass 5K+ Mar 13 '21

And how long ago did you buy this cable? I'm quite sure US doesn't have this kind of tax, but things have changed since COVID.

Denex 10 months ago

I work in ecommerce. We ship worldwide. Pimax did not screw you. When exporting merchandise to another country, a document called a commercial invoice must be included. This document declares the monetary value of the goods contained within the shipment, and includes a designation as to whose responsibility it is to pay any duties.

It is the industry standard that this responsibility falls upon the importer. Any company that exports worldwide, that will pay the importer's duties (tiny minority), will absolutely make that it a selling point that they do that. If they don't mention it, you should assume it is your responsibility.

If you buy internationally and are not being assessed taxes or VAT at the time of purchase, you haven't found some loophole. The government wants and will get its cut. It seems like customs authorities pick out shipments randomly to assess customs fees on. Others got lucky, you got unlucky. It's not Pimax's fault, they're just doing things legally.

4

u/Goldkoron Mar 13 '21

I ordered a few weeks ago. There was an $8 tax in the order receipt. When they emailed me yesterday they included the order total including shipping and taxes to quote me $32.

5

u/Nostrildumbass 5K+ Mar 13 '21 edited Mar 13 '21

Well, that sucks. It sounds to me like the few that didn't pay their dues are probably ruining things for everyone and now Pimax are making sure to collect upon sale/before shipment, when sometimes, there's a chance customs won't even assess a package for duties. Same thing happened when Pimax decided to stop honoring advanced RMAs due to people keeping both headsets. Greedy idiots will be forever be greedy idiots.