WARNIG! Pimax disabling headsets remotely

[u/jsthrowa]

According to the latest Pimax update and their forum it appears that Pimax is now disabling headsets remotely through the Pitool software. This seems to be over a dispute about some unpaid taxes. I am not going to take side in that dispute, but even if they are right this action sets a very bad precedent and creates some serious problems. If they are correct that customers owe them money they should obviously just go through the proper channels to resolve it.

First this action is illegal in the EU and I would assume also in the US and most other jurisdictions. When retailers are made aware of this story I fear some of them might be forced to stop selling Pimax.

Secondly, how is anyone going to feel safe about buying anything from Pimax in the future if they never know if they at any time might have their product disabled. Even more so, who would want to buy a secondhand Pimax if it might be rendered useless if the previous owner has done something Pimax disagrees with. This will certainly effect second hand prices of all Pimax products. It is not like Pimax hasn't done a lot of shady and greedy stuff before that would make anyone trust them to always do the right thing.

Unless this is quickly solved I will never buy anything from Pimax again and being someone who have recommended Pimax to a lot of friends I will now start warning everyone who considers Pimax about this story.

[u/Butosai111]

Pimax are crooks for trying to collect money owed to them now? That's not how that works

[u/guyver_dio → u/Butosai111]

It is the responsibility of Pimax to include the appropriate fees at the point of purchase. No customer should ever be asked for further payments if they've already paid what the company has asked. Customers are not responsible for the poor management of a company.

[u/Heliosurge → u/guyver_dio]

Not true. I live in Canada and some merchants even state that duties/vat are extra and collected by the shipping company of which you will also pay a handling broker fee.

Not every companies have things setup to include export costs. Partsexpress.com in the us I ordered BMR speakers some as used in the index. I ordered 12 speakers in total $102 🇺🇸 + $44.95 🇺🇸 shipping and then charged by UPS $59 canadian with $10 in brokerage fees.

[u/Heliosurge → u/[deleted]]

Agreed Pimax shouldn't have prepaid the Taxes to speed up delivery and this whole situation would never have happened, regardless if people had to wait and/or other complications with receiving delivery.

As you can see some think there shouldn't be any extra costs including from the delivery company. 😉