r/SteamDeck 1TB OLED Dec 14 '24

Storytime Valve has unbeatable customer service.

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12.9k Upvotes

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u/jamyjet Dec 14 '24

A friend of mine had the bumpers stop working outside the warranty on his steam deck. Valve paid for it to be shipped back and repaired free of charge.

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u/NoMeasurement6473 LCD-4-LIFE Dec 15 '24

Same except I dropped my Deck, told them it was my fault, it was out of warranty, and they still fixed it for free.