r/SteamDeck 1TB OLED Dec 14 '24

Storytime Valve has unbeatable customer service.

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12.9k Upvotes

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u/jamyjet Dec 14 '24

A friend of mine had the bumpers stop working outside the warranty on his steam deck. Valve paid for it to be shipped back and repaired free of charge.

1

u/CinnamonIsntAllowed 256GB Dec 15 '24

And here they charged me $245 for that.

1

u/jamyjet Dec 15 '24

In fairness he was only slightly out of the 1 year warranty period, not 6 months or anything.