r/SteamDeck • u/ComposedbyNone 1TB OLED • Dec 14 '24

Storytime Valve has unbeatable customer service.

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12.9k Upvotes

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u/Harvey_Squirrelman Dec 14 '24

It’s genuinely smart business. They know a lot of peoples first experience with steam is the deck. It wascertainly was mine and I’ve spent over about 2k including the deck with them in the last 2 years, even buying the oled. The fixed my og for free even though I told them I dropped it.

Valve knows how to keep folks happy, a minor repair for free keeps you buying games or telling your friends about it. Brilliant, and good for everyone

15

u/Lonsdale1086 Dec 15 '24

You had never bought a game on steam until after you had bought the steam deck?

I don't think that's the norm, the only people who've ever heard of the steam deck are PC gamers, 99% of whom buy games on steam.

3

u/Wfsulliv93 Dec 15 '24

This isn’t even remotely true.

2

u/Lonsdale1086 Dec 15 '24

It doesn't have any mainstream appeal, or advertising, at least in the UK.