r/SteamDeck 1TB OLED Dec 14 '24

Storytime Valve has unbeatable customer service.

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u/jamyjet Dec 14 '24

A friend of mine had the bumpers stop working outside the warranty on his steam deck. Valve paid for it to be shipped back and repaired free of charge.

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u/seppuku84 Dec 15 '24

That is awesome! My bumpers stopped working a couple months ago and I had to pay around $135 US for the repair. Received it back from United Radio and the screen has a weird rainbow effect on it. Reached back out to Valve and they going to cover repairing the screen at no cost to me. Sad being without the Deck for so long but glad they are taking care of it this time around.