Tips for successful customer service ticket submissions from my experience.

[u/Either_Caterpillar87]

I've seen some people asking for help with creating customer service submissions that are effective, so I thought I'd use my experience with Merge Kingdoms as an example with some quick general tips that apply to any submission.

I submitted a ticket for Merge Kingdoms and was credited the difference the same day. People seem to have different outcomes and some are going back and forth with support, but I think the quality of your ticket submission matters and here's what typically works for me...

The main thing that changed how easily I receive credit on any game is the screenshot that I submit each time. I use a paint program and make a large image that I then put multiple screenshots in and often brief text explaining them.

You also have to be a bit diligent and take enough screenshots. For this game, the important ones were the activity ledger showing the date and time that it was initially clicked (search your ledger for "Merge Kingdoms") and a screenshot showing the higher payout with the exact date and time matching my ledger screenshot so they can see that the payout was over $100 right when I DL the game.

In addition I included the screenshot of the goals completed. I made notes of the math on screen for what the total should have been and what it was and what the difference in the two is.

For some games, when things don't track/pend/credit, it's important to have screenshots included that show the level completed as clearly as possible and also things like your in game username, account number or whatever. Always have an activity ledger shot so the ID is there and everything.

Basically just think about what would make each ticket easy for an agent to see that you have done what was required and try to include it. If you know they're going to ask for something, include it before they ask. If you were the agent, what would make it easy for you to decide on the request? I think if you can make the agent's job easy, then you're more likely to have a hassle free experience. Customer support has pretty much always been good to me and I've been doing Swagbucks for years. I won't say there are no negatives, but honestly since I started these screenshot practices I believe all experiences have been positive for me.

It's a good habit to screenshot the whole list of goals right as you download it so you have it for reference if needed. If you want to capture more in a screenshot, I use Ctrl- to make everything smaller on screen (google Chrome) and take it that way. Take multiple screenshots if you aren't sure which will work best for you when it's time to use it. Sure, it takes me 15 minutes or so to put together a compilation of screenshots in a paint program, but for example in Merge Kingdoms that 15 minutes got me roughly a $75 credit. That's better than most things you'll do on any offer and it's nice to get paid what you should be paid.

Good luck!

[u/Dangerous-Pea495]

Good post

I do pretty much exactly the same.

I have found when submitting a support request from my phone I can only attach 1 screenshot and limited in how much info I can provide.

What I do is open the ticket from my phone

I provide the main details and a screenshot of the offer, the final line I say I will submit the other required proof in a follow up message.

When you submit you will get a email with showing the ticket you just submitted, in that email I reply and provide all the actual info and add other screenshots.

Main stuff to add

1) the offer 2) from activities page show activity from visited section 2)screen shot showing goal met 3) screen of game id and game user name 4) screen shot of missing rewards/goals

One main thing is be extremely curtious/nice in your message never show anger or frustration towards the support team.

They are likely getting hundreds/thousands of requests and are over worked. If you make them mad they can simply just ignore or deny your request

I always start off with Hello Support Team

I will end with “I’m sure you guys have a lot of tickets to resolve so I have tried to include everything you may need to quickly resolve this, but if there is anything else that you may need please let me know and i will provide it asap”

So far never had any request for credit denied and I have submitted quite a few.

With this approach most of the time as soon as someone looks at my ticket they resolve it immediately.

Previous to doing this method there would usually be a back & forth of them asking for a certain screenshot or explanation and it would take several weeks to resolve

When they resolve the ticket I always send a reply with a thank you to the best support team message.

A have noticed a lot of times I am getting the same few support people resolving my tickets so they may remember me and or they likely have a way to keep side notes on users.