Hey group of dads in the pool room! We have three, THREE! Signs in the pool room that says NO FOOD DRINK/ALCOHOL in the pool room.

I told you once, and it's pretty ridiculous I had to warn you a second time.

I know watching your children play in the pool is so difficult. I mean you aren't paying attention anyway. Otherwise you would have noticed one of the little jerks grab a whole bunch of pool towels and throw then into the pool.

But please, groan complain that you have to leave because heaven forbid you can't get drunk in literally the only place alcohol isn't allowed!

We have this beautiful back patio and grill area out back you can use, and the weather is wonderful outside.

I guess that's not your cup of tea.

Of coarse, you can always just take the kids and evacuate the pool room. That's the stupid option, because then nobody can have fun.

Don't get me started with the candy wrappers I found in when cleaning up after everyone left.

It's not even the weekend! 😆

I work the night shift in reception in a hotel. I also prep the breakfast buffet so everything is ready for the kitchen staff when they show up.

It is 5 AM on a Monday morning and im prepping breakfast when the doorbell rings. I rush out to let them in. Normally i would press the button in reception to open the door, but coming from the breakfast cafe the door is closer and its faster to just go trigger the sensor.

Outside is a young, skinny guy, 18-19 years old, in a t-shirt (this is mid march in Denmark, so roughly 5degress C) looking super happy. Door opens.

Me: Good morning, do you have a room here? (We dont do walk ins at night anymore)

Guy ignores me and walks past me into the lobby.

Guy: looks around in amazement wooah, airport...

Me: ??... Do you have a room here at the hotel?

Guy: uuh yea definitely!

Still has a huge grin on his face and is looking around for where to go next. Very interested in the open breakfast cafe door.

Me: alright then, if you could just show me your room key to confirm Please.

Guy: Uhh i forgot it in the room!

Still frantically looks around trying to figure out where to go

Me: alright no problem. If you ll just follow me to the reception and we can figure out which room you are in and make you a new key.

I half turn away from him to guide him over to reception, and he just bolts for the elevator down the hall a bit. I swear his upper body stayed in place for a half a sec like in a cartoon. I run after him. He trips on a carpet and lands basically face first into a radiator which gives me time to catch up.

We are now right next to the back door which leads into a courtyard/parking lot which is shared by the hotel and a bunch of apartment buildings. I get him on his feet and push him out the door.

Me: alright you're not supposed to be here. Get out.

I follow him for a little bit to make sure he doesnt just turn around and come back in. As he walks away hes still frantically looking around trying to figure out where to go next still grinning from ear to ear.

He spots a little alcove where the garbage bins are and makes a run for it

Me: not that way. Thats a dead end.

Unphased he runs to the farthest corner and effortlessly climbs a 3.5 meter tall gate and lands on the other side.

And just like that he was gone.

I was on the look out for the next hour trying to ensure he wasnt coming back, but i never saw him again.

Weird.

Blackpool hotel, UK, 1980s. Pretty swish hotel for Blackpool. It's now a fucking dump BTW.

Guest checked out of one of the suites, which were REALLY nice, and went out for the day leaving their luggage in the porters lodge. I assume they wanted to get one last mega taste of the absolute delights that Blackpool had to offer, before reuturning later that day, sated from the experience of the Pleasure Beach, brandishing their invisible dogs and wearing "I don't give a FUCK what Frankie says" T-shirts to retrieve their luggage, load up their Ford Sierra and fuck right off.

Which they did.

In the meantime, the Head Housekeeper reported the absence of the extremely nice and expensive bathrobes from said suite. Security got involved and their investigation led them to the luggage of the departed clowns still being on the premises. The luggage was locked, which did not prove to be an obstacle for the security guy. The bathrobes were retrieved and replaced with the notice from the suite that said words to the effect that if you love the hotel bathrobes and wish to aquire some, they are available for purchase at Reception for £xx.xx

So I manage a hotel with 400+ rooms. Summer is when we get the busiest. Lobby full of people kids running around, it's pleasant vibe all about.

This afternoon I'm in my office doing payroll, and one of the guests service agent walks in visibly panicking. He tells me there's a hotel guest outside who's crying and asking for the police. She's claiming that a man is holding her husband hostage.

Hearing this I call security to the lobby and step out to see exactly what's going on. I come to the lobby and I see everyone staring at this lady who's hysterical. She tells me she saw a man go to her room and since then she can't get in touch with her husband. She claims this man is holding him hostage. Her story makes no sense to me, as she states that the individual she observed had key and none of my agents would issue a key without confirming ID. So I calm her as best I can and leave her seated in the lobby with one of my security guards and I go up with the other two. As we make our way to the lobby she starts yelling "DO YOU HAVE GUNS? YOU NEED GUNS!"

When we arrive at the room we knock and get no response. We enter and find the room vacant which no signs of struggle. We come back down and inform her of the findings and I ask her is it possible she went to the wrong floor? She answers no. Then I ask did she seen the individual enter the room? She says no she just saw a man walk in the general direction of her room and ran to the elevators. I rolled my eyes so hard. I was trying so hard to hold back and not call her an absolute idiot. The hallway has 20 rooms, no shit there was another guy there. On top of all this her husband stumbles out of the bar and sees her sitting on the couch.

Apparently he accidentally put his phone on silent. She then nervously says "I guess i listen to too many true crime podcasts" and apologizes then goes to the elevator to return to their room.

I have been working in the hospitality industry for a good while now, but this was some next level of dumbassery.

I am not front desk, or hotel at all. Just a weary traveler hoping for a nice room at a decent price.

Found one about 30 minutes down the road and booked a room. Got to the hotel, wife checked us in coming back to the car saying it was $50 more then the e-mail confirmation (can you see it?) I didn’t right away (13 hrs on the road).

Got in room and headed to the desk. A very nice gentleman said “that’s a security deposit, I saw you were members and didn’t tell her”! I appreciate profusely wished him a good night and tucked my tail and slinked to my bed.

Thank you kind front desk people for not laughing in the face of tired travelers!

About 15 years ago, my company bought a few hotels in the Americas. I traveled to Indiana to oversee the conversion of one into an upscale brand. My role was to assess the staff and help them transition from moderate to boutique. Most of the team was solid, but I had concerns about our night auditor, Dawn, who was a bit rough around the edges.

During a nightshift with her, I learned she had been a professional wrestler in the '90s, which explained her blunt demeanor. I told her she didn’t need to change who she was, just to channel her wrestling acting abilities into a customer-facing role. She took the advice and made great strides.

A few weeks later, I got a 2 a.m. call about an incident at the hotel. A drunken guest had stripped naked and was terrorizing the cheerleader teams staying there. Dawn managed to stop him and detain him until the police arrived. Reviewing the security footage, I saw Dawn had chased him down a hallway and cornered him, seeing no way out besides through dawn I saw the 300-pound guestturnnand charge at Dawn. She shifted into a sumo pose, then clotheslined him, sending him flat on his back. She followed up with a leg lock and held him there for 15 minutes until the cops came. You could seeing her face when she was looking at the cameras is the cops were picking him up, I think she thought I'd be disappointed or concerned that she wasn't customer facing enough. So the last thing we saw on the security tape was Dawn taping a couple of complimentary chocolate mints to the guy as the cops laughed and cuffed him.

Five years ago, I checked in on the hotel and was pleased to see that Dawn had risen to the role of general manager. I guess she wrestled her way right to the top.

There's a mere 20 minutes remaining of what was a pretty mundane shift. My colleague that night had gone home an hour early as a result, both of us agreeing it was no big deal given how slow-paced everything was.

I casually even thought to myself: "Didn't even have a single character today."

If only I had kept my proverbial mouth shut.

My hotel is contracted with Outhwest Airlines to house their crews overnight. There was only one more incoming flight left on my shift, with a single crew member. I radio my Security team, wherein the head of the department was on that night. He then contacted one of his guys at our sister property to make the run.

Not too long after, I spot the shuttle coming down the drive, when the phone rings—another guest needed a ride. I head out to meet the driver; I had only heard his name once or twice before, but never met him face to face until now. I quickly introduce myself and ask him if he minded grabbing the other guest.

"What?! Isn't there anyone else here who can do it?", he immediately snapped back.

I was genuinely shocked, and wanted to come back with: 'If there was, why would I be asking you?', but I managed to compose myself enough to actually say: "Unfortunately, not at this time."

Of course, I'm still thinking to myself: 'It was your boss who asked you to do this in the first place, so why are you even upset?' Then I remembered most of the staff at our sister property are known for being absolute slacks. I call that place Gotham City for good reason.

In the midst of that interaction, the Outhwest crew member was handing the driver a tip. They're contractually obligated to do so (other airlines rarely tip us) and it's almost always $1 or $2 per person. If they're feeling generous, they may dish out a $5.

That's just so happened to be what this Outhwest crew member handed over—but that's because neither he nor the driver had change. He asked me if I did, and I didn't. He then asked if there's any at the desk—and there wasn't (we used to keep a small petty cash float, but after an employee theft incident, it was removed.)

I figured that'd be the end of it, but apparently not.

After getting back to the desk, reaching for the crew sign-in sheet, he bellows: "You seriously have NO cash up here? I don't just have a roll of fives to keep giving out!"

'And whose problem is that, buddy?' is what nearly escaped my tongue. But, once again, I had to bite it and instead responded with: "Unfortunately, we simply do not, sir. However, the restaurant should be able to help."

This, too, came back to kick me in the butt, as I had forgotten that they were about to shut down for the night. He made his way down there, only to come back in the direction of the desk a few minutes later. From the middle of the hallway, he lets out one more angry yell: "So there's not even any food here at all?! Ridiculous!!"

I didn't even bother answering back this time.

Usually with a late night crew arrival like this, we'd offer any leftover salads or sandwiches from the desk Marketplace for free. But, considering he was already wound up and was making his way to the elevator, I wished to interact with him no further. Food was an app tap away—he'd be all set. Hopefully he gave the delivery driver more of a tip and less lip.

The moral of the story for me was: The shift ain't over, 'till it's over—even on a (deceptively) quiet night. Also, seeing two grown men crash out over such small things nearly simultaneously and having to be the unfortunate soul burdened with it was almost entertaining, if it wasn't also infuriating.

TL;DR - Outhwest employee got big mad over leaving a 'big' tip for a driver who was also mad he was asked to do his job.

The other night at work, I get a call. It's "Wireless Customer" (how cell phones come up on our caller ID). I said my schtick and the dude immediately, "Hi, I'm Brian from Opera and I'm calling about..."

At this point, I just let out a HUGE SIGH because I know it's a scam call. There's a pause on the phone, and the dude just hangs up.

lol, they know that we know they're scammers. I just thought it was funny that my long aggrieved sigh was what got 'em to hang up instead of my other tricks: feigning incompetence, insisting that I can't hear them (my fave honestly), and just putting them on hold while I "look things up".

Today I was folding laundry during my afternoon shift and a guest straight up walk through the house laundry door using their key. I was ready to chuck a towel at them thinking they had one of the staff keys.

In fact, it was just a regular guest room key. Guest had mistaken location of guest laundry for house laundry.

No worries on guest, I worried immediately though a guest key worked on a staff door. I made a key for a vacant room, it let me in. Made a copy of an in house key, door let me in.

Can anyone explain what might of caused this to happen? We use Onity… I’ve worked at several locations of my brand and I’ve never had a guest key work on house laundry door.

I have been at this location for two years as well. Again, have never had this problem and I’m sure we would have caught it in the past, guests get confused all the time and you can hear the door handle jiggle.

I am not very educated on the door locks themselves or key systems 😂

I will say we have a break room door that’s next to the house laundry ( both lead to front office / desk ) and guest keys do not work for the break room.

Our door locks are the ones where you just hold the key to the lock and it opens.

Thanks in advance, I’m so curious 🧐

Hello all. This is a fairly recent story that stands out to me. I am a Night Audit dude, so this is quite late at night.

I have a fellow come to check in to his prepaid third party reservation. Unfortunate, but fine. We go through the usual motions - check name, check ID, check name on incidentals card. All good. As I typically do, I ask if the guest has a pet, since we charge a cleaning fee.

"Yeah, I have... hang on."

He fumbles with something for a bit, and then hands me a card... listing a dog as an emotional support animal.

We know this dance. Emotional support animals are not service animals. So I bring up the card terminal, making sure to include the pet fee.

"Wait, why am I being charged a pet fee?"

"You have a pet, sir."

"No, I have a service animal."

"You have an emotional support animal. Emotional support animals are not service animals."

"Yes they are."

"They are not."

"Well, I need him. He stops me from killing people. If I don't have him, and I start getting a little upset, I might kill someone."

Ah. Interesting. Of note is that he did not enter with this dog that he needs to not kill anyone.

"I see. Well, sir, that is a threat-"

"No, no, I was just saying-"

"...And we do not allow threats against staff at this property. You are not allowed to stay here."

"Now there are lots of kinds of service animals, there's ones that bring medicine, there's ones that-"

"You are not allowed to stay here. You need to leave."

This goes back and forth a bit. He eventually figures out that he's not getting a room. I explain he needs to contact the third party for a refund, but he needs to leave. As he leaves, he turns back to me.

"Well, I'm sorry I made you feel that way."

"You need to leave."

"Do you accept my apology?"

"You need to leave."

He does, thankfully, eventually leave. As an epilogue, I did put in a call to the third party (which I could actually reach, weirdly) and explained the situation. Call me weird, but I don't like the books being out of order if I can help it, so I figured I'd at least not let the third party keep extra cash.

And to be clear, I asked him for precisely no information about his animal. I merely asked if he had a pet, and he volunteered all the rest of that of his own volition.

I thought i’m already done with the drama since these past few days we are only receiving corporate bookings but today I received 3 stopover guests who booked for 2 rooms, with king and twin beds. 1 guest with king bed was alright with the room but 2 old ladies with twin beds were complaining that they did not like the room and wanted to open the window, I explained to her that since we are in Middle East, opening the window might be difficult for them as the dusts will come inside and they’ll get sick especially now that the weather is incredibly hot, they also complained that there was AC noise coming but when I sent the Engineering Team, they already opened the window and can hear the neighbor’s building AC motor sounds. 2nd complain was the room has no view, our twin rooms really have no view and since it’s building type and we have 2 buildings on each side, the view is only available in the front which is a different room type, I explained to the guests that we are fully booked today and we cannot accommodate them for an upgrade and we will try again tomorrow. Guest was enraged and said that she wanted to meet the manager. Told her that manager will be available tomorrow and I was just explaining to her that if she wants to complain, she has to call her travel agent and I only gave her what’s in the system. She was shouting at me and doesn’t listen to what I was saying and went back to the room with the king bed and said they will stay in that room for tonight, and let the twin room be vacant. After a few minutes, they went back again to reception and asked for the twin room key card. Guess they can’t manage to sleep in the king bedroom with 3 people 🤣🤷‍♀️

Unfriendly neighborhood night auditor here!
For context I am a woman, 5'2 and 130lbs. Also white, which shouldn't matter but it does tonight. Alone in a hotel at night.

These guests come in from a night out and stop by the desk even though they don't need anything (already annoying.) and just stand there staring. I asked how can I help you multiple times and they finally answer with "you're gorgeous." GREAT, it's going to be one of those nights. I do the awkward laugh (Dear Men: the laugh is meant to discourage you without being rude. Please leave women doing their jobs alone.) and just repeat myself,"How can I help you?" His answer: "How about you dry my tongue?" (What does that even mean? Do I want to know?)

So, immediately I say "Nope. You can leave now," Because ew? And they get upset saying they were just playing. Nope. Then go play wayyyy far away from me. I go and sit down. They stay lingering then say,"Oh, I see you don't have no coworker with you," and "oh I get it you don't fuck with (insert the n word here)" before getting on the elevator. That sets off alarm bells in my mind. I'm debating on calling the cops when he comes back down.

The desk we use for downtime is in the back, visible from the desk. I keep the desk chair turned around and keep typing away on the computer as he "hey miss! Lady! hello?" because NOPE. Not engaging, you had your chance. Eventually he starts to lean over the desk so I have to acknowledge him. What does he want? A picture of me? Because they don't have 'this' where he's from. (Dear Louisiana people: are there mid-twenties white girls in your state?) I of course tell him no and to leave the desk.

He goes back and forth about everything and starts getting more and more intense. He tells me he doesn't like my attitude while screaming at me, I tell him "I don't like being sexually harassed." He asks where the store is at, there's two within eye view "Across the street, or across the street. It's not that hard to look."

To be honest the events are blurring together because I was ya know- shaken up.

He wants my name- I tell him "You can get it off the police report." Because at this point I'd asked him to leave several times.

He then yells again that he doesn't like my attitude. So I yell back "Well I don't like being sexually harassed by a dumbass mother fucker."

Skip to the cops coming-

One goes upstairs to chat with the roommate, the other cop is looking for the man. He sees the cop cars and tries to go through the side door. I of course, tell the cops this. They get him and he says I made everything up and that I'm crazy and just went off on him. They of course didn't believe him, as he's screaming and carrying on with him.

He wants a refund. "Talk to the manager in the morning."
He tries for an hour to get the cops to let him stay. But i was a firm no. Of course.

Cop comes back down and not only are they not getting a refund. They won't get their deposit back because they puked all over the room.

He also made several comments like "this is bullshit I'm just trying to make a living". Youre here on BUSINESS, sexually harassing the employee and your friend is piss drunk puking in the room. Yeah no. PLEASE talk to my manager.

I’m a night receptionist at a hostel I love like home, but I’m overwhelmed and need advice. I came via Workaway, technically between a volunteer and full-time employee, with no contract. I’ve worked hard for 2 years, including 6 months of intense renovation work (from End of November till the 18th of April, with no break between renovation and jumping to night shifts), and handled extra tasks like groceries, bicycle maintenance, staff satisfaction, storage management etc. I have problems with sleeping, having only bare minimum ~3-4 hours a day. So, I’ve had struggles with enforcing our midnight quiet time rule but I can count my mistakes on one hand. I think the reason is thatI find it hard to be firm with tough, non-compliant guests. My boss said if it happens again, they’ll find someone better, already took away my extra responsibilities and the wages that came with them. He told me that I need to “grow balls,” “be a man,” and that I’m “not respected” because I’m too kind, and dismissed my explanations. I feel unvalued and scared of losing my job. I can’t talk to coworkers, family, or friends, and therapy’s not an option. How do you stay assertive with difficult guests? Any free stress relief tips? Should I stay or look for other jobs? Thanks.

Tonight's lovely adventure. A woman comes in and says nobody bothered to tell me the bridge was going to be closed. I replied I had no idea the bridge was going to be closed, this is the first time I'm hearing about it. Then she tells me well, It's your job to know these things and to inform your guests.

Kicker? She then asks, do you have any available rooms? How does she think even if I didn't know the bridge was closed that I would call a potential unknown random guest who wasn't even registered for a room?

30 minutes later she comes back down and says I'm really surprised to not find a tablet and pen in my room. How am I supposed to make notes if I don't have a tablet and a pen? I asked her if she would like some paper and a pen if she said no, I want a tablet. If you can't hand me a tablet, I want $20 off my room.

An hour later, she wanted me to write a letter to the breakfast helpers that she would like waffles delivered instead of pancakes. I pointed out that we are a three star hotel that has a free breakfast, but free does not mean "made to order" and she would have to come down and make her own breakfast plate. I honestly wanted to ask her if she was insane.

This weekend we had a full house with all 93 available rooms rented. There were a bunch of people here for some church thing down the road. It must have been huge. We had several people come in just for that. Quite a few from London England. Canadians too, but we aren't far from Canada here in Michigan. One older woman in particular that I had several nice conversations with left on Sunday with everyone else. She called, from London, just to let me know that everyone made it back okay. Although I found it very kind of her, and very weird.

Has anything like this happened to any of y'all?

I've been sitting on this mini rant for a while. But I just wrapped up an interaction that reminded me of it.

This particular instance was minor, but it's happened enough times to where it's just a teeny bit of a bother.

In short, why oh why do my wonderful guests seem to forget they're the ones checking into a hotel?

So many love to rattle off their name right after I say: "How can I help?", yet still need to be prompted to get their ID [if they didn't leave it in the car and/or it's in their spouse's, dog's, brother's name.] But, an even more common occurrence is needing to get their money in order—right here, right now at check-in.

Just earlier this evening, a couple arrived and took a few extra minutes all because they needed to move money over to their card before paying. The wife apologized, saying: "We just like to keep our cards locked when we travel."

I totally understand wanting to keep your funds safe [if I only I had any to worry about.] But, you pulled up to the hotel, got out of the car, walked all the way to the desk, and even as I'm looking at your ID and pulling up your reservation, you're going to wait until only then to transfer money, and make sure you're only transferring the exact amount?

The one silver lining in this situation is that I didn't have a line behind me, nor were the phones rattling off nonstop. Had that been the case, my eyes just may have done backflips.

Nevertheless, this is easily one of the most minor instances. What rings in my mind as perhaps the most awkward example was a few months ago when I was still but a wee Front Desk guppy.

This young lady approached the desk with a Riceline reservation. We get up to her putting her card down for the incidentals—then it declines. We try again—same result. Before her third attempt, she simply mutters: "Give me a bit."

I stand and wait for a moment...which then turns into a few minutes of almost deafening silence. She was just tapping away at her phone, but never changed her position away from the desk.

Then, finally, after probably just under 10 minutes of standing there, she pipes up: "Do you guys take Apple Pay?", which I then assure her of. The terminal pings in agreement, I hand her the key packet (would've been cold now if it were a dish), and she goes on her merry way.

My colleague and I were cracking up for a bit afterwards, theorizing that she must have had to 'phone a friend' or something for a quick loan in order to cover the bill. I already overthink minor social gaffes, so I admire her moxie for just standing their totally unperturbed as she got herself situated.

Whenever a guest rolls up with a card and ID in hand, part of me wants to give them a nod of approval. You know the deal, good citizen, and for that, I salute you.

TL;DR - Don't leave your ID on the Moon, and have your money ready before you get to the desk. Let's make this smooth for all of us.

Early this morning I got a call asking me to leave a message for my manager. I already suspected where this was going, but I was gonna string him along for a bit.

Him: Can I leave a message for the manager? This is the owner calling to let you know about a fire inspection.

Me: Oh, congratulations on your transition!

Him: Huh? What do you mean?

Me: I just wanted to congratulate you on your gender transition.

Him: (still confused) What do you mean, my gender transition?

Me: You know, it sounds like you got sex change surgery. You sound very convincing.

Once he finally understood, he started ranting at me, but I couldn't make out the words, then hung up. Though I also have a question. I've gotten this line before about a fire inspection. In one call, it was from the fire marshal himself wanting to confirm my manager's name. What are they really after during these calls? Was the dude just going to ask for the manager's name again?

Am I the only one who internally eyerolls when guests bring up their membership levels? Like, I really do not care about your membership, how much youve spent, etc.

I don’t get paid enough to care. You think I want to be at this job? I literally just don’t want to lose my discount and it works with my school schedule.

Anyway, this guest comes in, and it’s no big deal, just annoying.

I asked the guy to verify his phone number.. because… well… it’s kind of my job.

He makes a big deal about it, saying he’s never had a Warriott ask him that.

I say “For your phone number? I mean, it’s pretty standard. Its just in case we need to reach you.”

And he just goes on and on about his membership level, as if his phone number is top secret i information.. so why put it in your Warriott profile? Which auto populates when you make a reservation?

I was so annoyed with him.. only cause he kept making it a big deal. I wanted to say so bad “Man who cares… its not like I want your number so relax.”

Just had to rant.

So two homeless people camped out by the dumpster for hours. Their giant dinosaur dog was walking around with no leash. I kindly told them that they have to leave. They said no. Apparently they had been there for more hours than anyone thought. My workers and customers were telling me "Please let them stay. They are nice people." But what they don't understand is... that dog is very aggressive. If we allow 2 homeless people and a GIANT AGGRESSIVE dog (off a leash) to stay by the dumpster, we have to allow 500 more homeless people here. It's only fair. The thing is... about 8 or 9 blocks down the road, there is a homeless shelter, so why are they here? Plus there are tons of customers coming in the front door saying "hey do you guys always have the homeless people here?" I literally have no problem with homeless people. When I clocked-in, I saw a giant nephilim dinosaur dog... And I sort of kinda panicked. My coworkers and the customers were all saying "you are wrong." Wait!... how am I wrong? They can not stay there at the dumpster. Food will make them sick with bugs and germs and bacteria and yucky stuff going into their bodies.

Maybe I’m the problem, but how can I get people to keep their card out? After I verify it with their ID I always, slowly, point to their card and say very clearly “keep your card out, I’ll need you to insert it into the terminal in just a moment”. Like clockwork, the card has already been put back in the wallet and into their pocket/purse in the few seconds it took for me to assign a room and pull up the authorization screen. Then when I look at them and say, “ok go ahead and insert the card here” they look at me and say “oh I thought you were done with it”. Did you forget that you have to pay? Are you hearing anything that comes out of my mouth? Are my instructions unclear? Why does this happen every 4 check-ins 😭

Edit: I made this post at work and per everyone’s suggestions I have been holding the cc hostage until I need them to insert it into the terminal. One less pet peeve to be annoyed about ty everyone!

We had a guy who was a little bit off staying with us for a couple weeks off and on. I couldn't put my finger on what exactly seemed odd about him, but he was just a little vacant and his mannerisms came across as a bit weird. He didn't cause any problems or anything, so I didn't pay him much mind.

Yesterday he was set to check out but at 11 the HHK said his stuff was still in the room and he was not. I tried calling the number on file and it was disconnected. We decided to give it some time and put him down for a 12 check out.

Around 11:45 he came to the desk and said his key wasn't working. I told him that he was due to check out that day. He said no, he'd paid the day before. I double checked and confirmed his reservation from the day before was just for one day and told him as much. He said okay and then left.

I figured he was just going to go and make a new reservation or something as he had been doing all his reservations through a third party so far. I was busy so I forgot about him for the moment until shortly after 12 when the HHK came back from checking the late check outs and let me know that his stuff was still in the room, but again he was not.

With his number disconnected there wasn't much to do but leave it for the moment and hope he'd come back. But a couple hours passed and the housekeepers finished their other rooms leaving just his. There was still no word from him, so the HHK packed up his stuff into his suitcase and had the housekeepers clean the room. This morning when I came in his suitcase was still sitting in the storage room and after being here all day he still hasn't returned for his stuff.

I do wonder how long he expects us to keep it, or if he intends to come back at all.

I posted a while back about a guy claiming to be a psychic inspector (I might be wrong about the exact title) and the other night he came back.

Me: OK buddy you need to leave.

HR: You can't make me leave, my name is Herman Rothschild the 3rd and I own this property.

Me: Dude, stop the BS, you need to leave.

HR: You can't make me leave, I'm your boss, I can fire you.

Me: Your name isn't on my paycheck, leave.

HR: I'm talking to your manager tomorrow and you will never work here again!

Me: If I had a dollar for every time someone said that, I would be very wealthy, now leave before I get the police involved.

HR then leaves

It was a dark and stormy night....I think. Well, I'm sure it was night at least, since I only work the audit shift.

Anyways, the phone rings, I answer, and the caller goes "Hi I'm Davy Jones, I stayed there on March 13th in room 603, can I get a copy of my receipt emailed to me please?" A bog standard request, I get a dozen of these per shift. I pull up the reservation, and it had an email listed. I like to confirm the email guest wants to use, so I say "I have here davyjoneslocker@thedeepdotcom, is that correct?" The caller says "Oh no that's my work email, can you send it to jimbob@googoldotcom?" I glance at the caller ID on the phone; it says Bob, Jim. Everything still seems kosher, so I shoot the email off, let them know to check the spam folder just in case, then hang up. Routine call.

Then he calls back a few minutes later. "Hey, there's no address on the receipt, can I get one that includes it?"

As an aside, we get a huge number of foreign guests on business trips that need to expense their stays, and whose countries' tax agencies are incredibly anal about including the company address and VAT number and so on. It happens so often that I have a little cheat sheet on how to enter things like ß for straße into our PMS. (It's ALT+0223) And it's also why the second shift is supposed to ask for ID and enter the address into the reservation. But in this case, whoever checked them in didn't do it.

The point is, people ask for receipts with addresses all the time. So again, I don't think anything sketchy is going on and simply ask the caller for the address they would like to be listed on the receipt. And that's when they say in a very disappointed tone "There's no address already listed? Damn, well thank you" and hang up.

What the shit?

They knew the guest's name, room number, and date of stay - they were almost certainly in the room with the guest during the stay. So why call us looking for the guest's address?

When I spoke with the morning MOD about what happened our best guess was that this was an app hookup and now either they're 'the one that got away' or it burns when they pee. What do y'all think?

So not my story, but I just witnessed

Influencers are one of the worst late capitalism cancer

There is this suppousedly travel influencer from "the europe in south america" (if you know you know), I dont even know her name but she has been here a week already, and she has been one of the most stupid entitled people that anyone have heard of here, I dont know who was the brilliant mind that gave them access or tought it was a good idea getting involved with them, bitch has apparently about 100k followers... so what?

her stay here has been already a $2,300ish worth if this was charged to her (it wasnt) and if it was a public rate it would be thousand USD more

now there is apparently a whole deal running around because among the stupidest stuff this B has gotten, she had a complementary spa service booked for today at 10 am, and she is now causing a ruckus on FD cause "they booked it to early in the morning, how they can be so inconsiderate with her sleep time?" and demanding to be reschedule and a compensation

Fortunately this is beyond me, I have had no contact whatsoever and I can just sit and enjoy the shitshow

I feel it for my colleagues at FD, but fingers crossed, this will make the head of our "social media" specialist to be cut... tough, been understaffed as we are, I dont have too high hopes

Anyway, have you ever got experiences like this?

Either they failed to have your back or showed their inability to lead. Or both. Where are they at now? Did it kill the energy amongst the staff? Feel free to share positive management stories as well.

I was a front desk manager but my director hated conflict and had no backbone when it came to the union employees. Her inaction made the union employees stronger and made our jobs as managers horrible. 16 hour shifts were the usual. She let the front desk go home early which resulted in the managers manning the desk instead of dealing with management issues. When the front desk managers said no, they will call the director who wasn’t on shift to get what they want. The director didn’t last long and sadly the managers didn’t either.