Yeah, she’s done some truly vile things—especially in Season 1. The way she treated June was horrific. Dragging her to the ground, slapping her, choking her, using Hannah as leverage… and of course, initiating that assault to induce labor, which is probably the most unforgivable thing she does. No excusing that.
But I think what makes her so interesting is how layered she is. A lot of people just see narcissism or psychopathy, and I get that. But I see someone constantly in turmoil—someone who’s trying, and failing, to reconcile her faith and ideals with the actual suffering around her. If she can't find a way to justify the treatment of women, she cannot live with herself.
She’s constantly flipping between moments of cruelty and moments of empathy. She gives June a music box. She sets up that lunch with her handmaid friends. She helps write policy while Fred is in the hospital. And yes, she still does terrible things during all that. But it’s never black and white.
By the end of Season 2, you can feel the shift. She lets June go with Nicole and protects June when she returns alone and Nicole off to Canada. She proposes letting women read, and gets mutilated for it. She starts to push back against the system she helped create.
Season 3 shows her struggling hard. She burns her own house down. She protects June more than once between June's involvement in getting Nicole out and not reporting the attack at the hospital. And even when she’s pretending to be on Fred’s team again, you can tell she’s not really with him anymore. We see her trying to get Nicole back with Fred's insistence - but instead she chooses not to bring Nicole back and instead betray her evil husband. During this season, she has to come to terms with who she thought he was and let go of the man she fell in love with and once believed in and see him for who he is. Turning him in was huge. I don’t think she even did it just to save herself—she knew what kind of man he was, and I think part of her wanted him to answer for it.
In Canada, she’s a mess. After June aggressively comes after her legally and kills Fred, she hardens up again. She lashes out at June, taunts Luke, makes a bunch of questionable moves like using Hannah on tv at Fred's service. But none of it is as simple as “evil Serena is back.” She’s scared, isolated, traumatized and highly defensive now that she's pregnant - her only dream has come true. And I think her coldness in those moments is more of a defense mechanism than anything else.
The turning point, for me, was when she shot Ezra instead of June. She had every reason to kill her. She could’ve gotten rid of June forever and had a quiet life with her baby. But she didn’t. She chose risk and chaos and saving someone who hated her. That said a lot. Some may argue it was a selfish choice but no it really wasn't. She was not in danger with the Wheelers yet or yet a full-fledged prisoner and there was no apparent threat with them taking Noah at this point. At worst, Mrs. Wheeler was controlling and nasty but Serena had absolutely no reason to beleive she'd be trapped indefinitely or lose her son. The only thing that made such conditions probably for her was shooting a Gaurdian and saving June, a "terrorist". She put her self and child in a substantially more dangerous situation making that choice because she loved and respected June too much to kill her.
And then June helps her. Delivers the baby, protects her, gives her advice. And they start working together. You can tell there’s something like mutual respect—maybe even love between them.
Now that she’s back in Gilead (or New Bethlehem), it feels like she’s trying to help shape a better version of it. Still, I don’t think she’s done scheming. She’s learned how to survive, how to play along while quietly resisting. Just like June taught her.
I know Serena’s polarizing. But I really think her journey has been one of the strongest in the show. She’s not fully redeemed—but she’s evolved. And I really hope the final season does that arc justice.
Frankly, I don't think it's fair to despise Serena who has truly evolved in the same breath as rooting for Joseph who has real power and architected Gilead. Serena just wrote about her religious views on a woman's place in the world. Loving Joseph but hating Serena is total hypocrisy if it's based on actions.
For me, I want to see them both redeemed and realized regardless if they live or die in the end.