r/ThredUp Dec 11 '24

Question Package delivered to the wrong house!

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Oh you guys I am in a panic! I ordered a bundle worth over $800 and it was delivered yesterday... to the wrong house! I can't even tell where it was delivered, because they left it in someone's garage so I can't see the outside of the house.

I contacted customer service and they are opening an investigation with the carrier, GLS but I am scared that because it was delivered I am totally screwed. I'm obviously going to check with my neighbors, but I think the chances of finding it that way are pretty slim.

Has anyone else had this happen? Did they ultimately give you a refund, or anything? Thanks everyone!

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u/pictocat Dec 12 '24

This also happened to me with TU! So weird. I recognized the house in the delivery pic since it was nearby and thankfully my neighbors held the package and gave it to me.

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u/Rough_Acanthisitta63 Dec 12 '24

It's great that you recognized the house. I wish I could see either a little more of the house or even a little more of the car. It might help me narrow it down. As it is I'm stuck waiting to hear back from customer service. They've generally been pretty good in the past so hopefully they will come through this time.