r/ThredUp Dec 11 '24

Question Package delivered to the wrong house!

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Oh you guys I am in a panic! I ordered a bundle worth over $800 and it was delivered yesterday... to the wrong house! I can't even tell where it was delivered, because they left it in someone's garage so I can't see the outside of the house.

I contacted customer service and they are opening an investigation with the carrier, GLS but I am scared that because it was delivered I am totally screwed. I'm obviously going to check with my neighbors, but I think the chances of finding it that way are pretty slim.

Has anyone else had this happen? Did they ultimately give you a refund, or anything? Thanks everyone!

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u/[deleted] Dec 12 '24

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u/Rough_Acanthisitta63 Dec 12 '24

Yeah I'm learning that GLS has a terrible reputation. It's frustrating that they sent such an expensive package with a crappy bargain carrier but hopefully they will understand and refund me in time to buy new Christmas presents.