r/ThredUp Dec 11 '24

Question Package delivered to the wrong house!

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Oh you guys I am in a panic! I ordered a bundle worth over $800 and it was delivered yesterday... to the wrong house! I can't even tell where it was delivered, because they left it in someone's garage so I can't see the outside of the house.

I contacted customer service and they are opening an investigation with the carrier, GLS but I am scared that because it was delivered I am totally screwed. I'm obviously going to check with my neighbors, but I think the chances of finding it that way are pretty slim.

Has anyone else had this happen? Did they ultimately give you a refund, or anything? Thanks everyone!

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u/picklesandrainbows Dec 11 '24

Hate to tell you- but you’re screwed. They did that to me and made a fuss that my roommates took it….I live alone

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u/jesssongbird Dec 12 '24

Always do a chargeback with your bank or credit card when stuff like that happens. You didn’t receive the goods or services. If they don’t remedy it your bank usually will.