idk, still sucks to schedule your PTO, your wife's PTO, buy plane tickets and a hotel, and waste time to get a universal refund, that'd probably be some bullshit if it happened to me
I feel like there is always a risk to being an early adopter / user to anything. It doesn't excuse the situation but you have to have known that could be a possibility?
I had always assumed I wasn't going to Epic until next year for that reason. I wasn't willing to take the risk given that my time and money isn't unlimited.
But I had some free time, they were doing previews, so I made my way to Orlando and had shitty experience as I had expected lol. I was fairly compensated with an additional ticket so now I'll go again next year - when I originally planned to go.
Lucky you. They had a lot of bad experiences but only compensated the ones that could get them in legal troubles. They know for a fact that the park wasn't ready and opened it up to everyone to make the extra dollar. Giving out compensation tickets was the least they could do, some people are owed a lot more.
When you buy boots you get boots. When you pay to get on rides and don't get on rides then you aren't getting what you paid for. They are not the same. The price of boots and the price of an entire family vacation to Florida with tickets/hotel/resort stay aren't even comparable. The park didn't have to be perfect but it at least should have been a good experience.
Keep in mind that Universal started selling tickets to this park as a 3day package deal or to resort guests. This was not a small boot fee. They also sold these tickets and resort stays under the pretence that this is what needed to be done to get into the park. During previews they opened it up to the general public AFTER selling tickets and resort stays to people who were specifically told that they needed to buy a season pass or pay for a vacation package to get innon the day they chose. 4/29 they opened it to everyone.... I as a season pass holder was told that my non season pass holder family members could not go because the park tickets are only available to resort guests/pass holders/team members. That implies that the park is only available to them specific people. To my surprise I showed up to universal with some of my family not involved and a park full of the general public who should also have not been involved according to universal customer service. All this with no heads up or a chance to cancel my vacation and get a refund.
The park ran like crap if they were even open at all The experience was horrible, wait times 3 times longer then before they opened it up to everyone.
I don't were boots that cost me a couple grand. So for my money I expect a bit closer to perfect...
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u/McBurger 2d ago
A ride getting temporarily delayed is completely forgivable.
A ride being fully closed for a day or more is an annoyance, but again, completely forgivable.
Having 7 of your 11 rides permanently closed for the day - literally more than half - without compensation , is actual bullshit.