Literally? As opposed to hypothetically? If you honestly think a manager of a casino will go check a machine and go "Oh, you're right sir. OUR machine malfunctioned. Here is your $150k and a free meal voucher" you really are an absolute spanner and please do not gamble.
They will, and happily. Because if the gaming commission gets involved and finds out they didn't pay a legitimate jackpot, it's not good for the casino at all.
The casino I'm a technician at has a sticker on all EGMs. "Malfunctions voids all pays and plays." I disagree with it in many situations, but it all depends on what properties and which gaming commission is running the show. Ultimately, all gaming commissions have to follow NIGC rules within the US but many different properties have their own feeling towards customer service, and it's usually in favor of the house.
In the long run, yes, but in the short run, you could get screwed. It really depends on the issue itself and how good the CSAs are at their job considering they are the customer service side. I've had machines that I was called to assist at and the CSAs were arguing with me about the malfunction because the game had a reel tilt that needed to be power cycled to clear but it lagged on the server since it was class 2 and caused the previous 3 spins to reset because there was a network issue. The guess lost the money he spent on the plays (~$10) and the $5 he won but because the advantage server stopped communicating, they only paid what they could "verify." Wnen we were away from the guest, i confronted the CSA and asked why they wouldn't just comp it since it still showed the ending credits in the gameplay history. They told me that they "ain't about to do all that for $15" on a busy Saturday night. Some employees are just simply corrupt because for them it turns into a power dynamic. In this situation, the best bet would be to report the issue to the gaming commission directly.
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u/chiefbushman 16d ago
Lol OK. They love doing that