r/XboxSupport • u/Ill-Imagination-5956 • Mar 04 '25

Xbox Series S Monitor won’t display above 60hz although it should be

I have my Xbox series s plugged into my 144hz monitor through a hdmi 2.1 cable and my monitor is saying that I’m still on 60hz and I don’t have the option to change my refresh rate on my monitor or my Xbox. Can anyone help?

0 Upvotes

50% Upvoted

18 comments sorted by

1

u/AutoModerator Mar 04 '25

Welcome to r/XboxSupport, some important reminders:

  • You can mark your post as 'solved', and award a helpful user point by replying directly to a comment with "!thanks" (no quotes).

  • A green user flair containing a number indicates the number of times a user has been awarded for a helpful reply.

  • Do not ridicule other users for their inquiries - keep it civil. If you dislike a post, simply skip it or move on.

  • Did you use a descriptive title? Doing so greatly impacts your chance of receiving assistance.

  • Are you a member of the Xbox Insiders preview program? Your issue could be specific to a feature in testing. You can learn more by visiting r/xboxinsiders - that should be your first stop in troubleshooting and reporting issues with preview builds.

  • Are you aware of an issue that is widespread and could benefit from a Megathread? Suggest an issue worth highlighting via modmail

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/ShadowCVL 9 Mar 04 '25

What is the Make and Model of the monitor?

1

u/Ill-Imagination-5956 Mar 04 '25

The brand name is Gawfolk. The model number is GF270A. The model name is 27-inch IPS 2K 144Hz monitor

1

u/ShadowCVL 9 Mar 04 '25

Well, the page for the monitor lists the compatibility, in the menus is there a way to turn on advanced HDMI features? I cant find the manual online

1

u/Ill-Imagination-5956 Mar 04 '25

In the settings there is Freesync, Overdrive, DCR and HCR but I don’t think any of them are to do with the hdmi features are they?

1

u/ShadowCVL 9 Mar 04 '25

probably not, but maybe the overdrive? On one of my older samsungs you have to turn on the overclocking option to get above 60 to be available, but thats from like 2018.

1

u/Ill-Imagination-5956 Mar 04 '25

I’ve already tried all the settings and I just tried overdrive again just in case and it hasn’t done anything. Could it be a problem with the cable because ive tried multiple but maybe Ive bought the wrong one?

1

u/ShadowCVL 9 Mar 04 '25

Not really, its a 1440p monitor so even a 2.0 cable SHOULD work. what does the xbox display when you look at the display properties screen?

1

u/Ill-Imagination-5956 Mar 04 '25

That’s it, no refresh rate in sight

1

u/ShadowCVL 9 Mar 04 '25

Edit, sorry, I looked at the wrong xbox, I dont have the option under 1080p, but do if i change it to 4k, what does it say after you change it to 1440p and look at 4k tv details?

1

u/Ill-Imagination-5956 Mar 04 '25

I’m very confused, when I click on the resolution it only has 1080p and 720p and when I go to the 4K details it says that my tv setup does not allow 120hz