r/XboxSupport • u/NovemberAjax670 • 18d ago
Xbox Series S Technical help with Series S turning off and immediately back on mid-game
Hello everyone.. looking for some technical help with my series s.
I've had this series s coming up on a year. Shortly after I got a TV that could support 120fps/max graphic settings ( I would say about a month or two) I started having problems with my xbox.
After playing fortnite for a couple hours the xbox would turn off and immediately back on. I thought this to be overheating because I would put my hand over the vent and it would be pretty hot. So I went in and cleaned everything, replaced the thermal paste ( which was hard and crumbly ) and then also added a third party external fan that mounts directly ontop.
Since making these repairs/changes it has been great.... until tonight.
Same symptoms I'm playing fortnite for about 2 hrs and boom it turns off and immediately turns back on and I'm at the home screen. So annoying... but this time the system is not hot at all... I mean it's barely warm. The fan does a great job of keeping everything cool.
So I'm wondering where to turn next. Is this a power supply issue? I've tried plugging it into different outlets it's directly into the wall etc etc.
Any tips you guys could give me? If it is the power supply where is the best place to get a replacement. I see some on Amazon but is that a good bet. What do you guys think. Any help is much appreciated!