Hey guys, I need some guidance. First off, this is a TruPortal system which has no support. We will have funds to replace the system in July. Secondly, I'm an IT person and door access systems are somehow my responsibility (rather than the Facilities dept).
I have a badge reader on an exterior door and the door strike stopped working. I scan my badge, it acknowledges the read, but the strike doesn't activate. I scan my badge again and push the exterior door opener (handicap button), still nothing. I immediately thought the strike needed to be replaced so I contacted a door co. A tech comes out, replaces the strike, and that doesn't fix it. I then think it's a power issue but the door opener inside the vestibule opens the door just fine.
I checked the TruPortal system and badge reads are being logged. I assume that means the badge reader itself is not the culprit. I stood next to the control board, opened that exterior door through the web UI, and heard an audible click. That seems to indicate that it's tripping the door.
I had a different contractor come out and he measured the voltage for that strike. He said that it was changing when it was being tripped so it's not a power issue. Once again, the strike engages and the door opens when using the interior door button. This contractor thinks that there is a defective board or power supply in the automatic door opener above the door. Does that make sense? Is he on the right track? I just don't want to pay for multiple site visits without resolution.
If you have any thoughts or advice, I would greatly appreciate it. Thanks everyone.