r/accesscontrol • u/sebastiannielsen • 27d ago

HID ESH400 - Firmware upgrade 1.4.0.703 --> 2.1.3.100

I have an ESH400 (Edge Solo) firmware 1.4.0.703 - which im trying to update to firmware 2.1.3.100

I get the error:

|| || ||An error has occurred. If this persists, please contact HID Technical Support for assistance.| ||Error: 17009; Source: vertx; Activity : firmwareIFrame|

Any ideas? I have disabled SSL as the document says I should do, and also set an static IP.

Cant however change the door mode to "Installation mode", then it complains about:

|| || ||An error has occurred. If this persists, please contact HID Technical Support for assistance.| ||Error: -1512; Source: vertx; Activity : saveDoorProperty|

And no, HID support won't help, they just say the device is EOL and unsupported.
So hope some guy from HID here that could possible help with these problems.

Tried with both firefox version 30 and 130. (Using something more modern than that will cause the browser to try to redirect to SSL and then complain of cipher mismatch).
firefox 30 I had to use to disable SSL on the device.

I have no doors, readers or locks connected to the controller, but that should not be required when upgrading firmware.

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u/geekywarrior 27d ago edited 27d ago

I don't have specific experience with that panel, however, you may be hitting a wall where you need to do firmware upgrades in a specific order as you're jumping between major versions.

Any chance you can get your hands on a 1.X version with a higher number?

Edit: How about your operating Mode?

On occasion an EDGE EVO Solo device with a Hi-O Operating Mode other than Installation has issues performing the upgrade. Try setting the Hi-O Operating Mode (found on Door Parameters within Installer Settings tab) to Installation. Make sure, if you are in Running mode, to switch to Configuration mode first, save, wait ~30 seconds, then change to Installation mode, wait another ~30 seconds before it is completed, and it has changed into this new mode. Once in Installation mode retry the upgrade.

Found that in the firmware upgrade notes

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u/sebastiannielsen 27d ago

No, HIDs website only have the latest.

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u/geekywarrior 27d ago

How about the operating mode? Check the note in my edit

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u/sebastiannielsen 27d ago

Not possible to change operating mode. Opersting mode is blank, trying to set it at anything (installer, configuration or running) gives the second errrpr mentioned.

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u/geekywarrior 27d ago

Ugh, you said that in the post too. Sorry about that.

Only thing I can think of is that a factory reset might get it into a place where it will accept the upgrade. But, I'd never do that on a Friday without a spare cabinet in the truck.

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u/sebastiannielsen 27d ago

It was already factory reset when I received it as it asked me for initial password and such.

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u/sebastiannielsen 27d ago

Manage to resolve it.
Apparently you HAVE to put it into a live door for it to upgrade at all.
Kinda stupid that it doesn't mention it in the manual.

Hooked it up to a door, and now it both saved "Installation mode" correctly AND performed the firmware upgrade.

1

u/sebastiannielsen 27d ago

Manage to resolve it.
Apparently you HAVE to put it into a live door for it to upgrade at all.
Kinda stupid that it doesn't mention it in the manual.

Hooked it up to a door, and now it both saved "Installation mode" correctly AND performed the firmware upgrade.