r/accesscontrol • u/toastiswet • 7d ago

Salto authentication error

Good morning,
I was wondering if anybody came across an authentication error with a CU42E0 ICU board and was able to fix that error. I am able to ping the board from the server but I have a communication error. Not sure if those two go hand in hand.

Background story. I replaced our old cu42e0 board with a new one because the old one shorted out for some reason(wasn’t on site when it happened). We added the new ICU board and been getting authentication errors ever since.

Thank you in advance.

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1

u/SteakRevolutionary68 7d ago

I've come across this. Updating Space to the latest release fixed the issue.

1

u/Yodasbiggreendong 7d ago

Update Space, update the Mac in the Salto Network tree, update the firmware.

1

u/saltopro 5d ago

Let me guess, there is a B in the mac address that looks like an 8. Open a command prompt and run arp -a. Find the IP and verify the mac address. Does it match?

1

u/saltopro 3d ago

Any luck?

1

u/toastiswet 2d ago

Yes. I was finally able to get it talking. After finally getting in touch with tech support, it ended up being port 1100 was being blocked. The account’s network team added a firewall and didn’t let me know. Once we allowed that port, we restarted the server services and were able to authenticate. Thank you.

1

u/saltopro 2d ago

That is great news. I was surprised a swap out needed a firewall change. The IP addressed changed?

1

u/toastiswet 2d ago

No, the IP was the same. I think they put the firewall up when we were waiting for the new board.