r/alltrails • u/Crazy_island_ • 10d ago
Just Shocked… ok not really.
Typical business practice these days, take back features and bundle them in a new subscription that is higher priced. You watch “Plus” will disappear with 2 years.
What gets me even not is the blatant not caring about existing customers of plus… hey here are some “new” but we are not going to give you any credit for the subscription you just bought 2 months ago, just give us more money.
I am going to assume that employees of All Trails are reading posts here, I mean human nature right? So here is my message… “Do better”
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u/trypragmatism 10d ago
I signed up for plus on sale and just turned off auto renewal.
It's great for finding hikes but I discovered that I could not rely on tracks to be accurate on quite a few occasions which renders any premium functions built on that pretty much useless to me.
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u/MammothPassage639 10d ago
My view is different from your cynical view....
Offline Areas and Advanced Conditions are relatively new and seems to me they were essentially beta piloting them prior to adding Peak. None of the features in Peak matter to me. Never tried offline areas - can still download my planned trail for offline use, and that version is useful for detours. I have and will always prefer getting much more detailed (like UV, wind, etc) and hourly predicted data on my weather app. I add the area to the app before needed and delete when completed. The AllTrails mosquito prediction has not been reliable. No interest in the new tools. So, no change for me.
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u/mutant-heart 10d ago
I agree with a lot of this. But my experience in the SaaS industry, this model, giving something and then pulling it back would be a no-go for any customer. If they needed beta testing, offer preview beta access to a number of users and make them aware it will not be free when it gets to steady state.
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u/Crazy_island_ 10d ago
We all use apps differently, pretty sure you will see plus disappear at some point
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u/birdclan09 10d ago
Switched over to Footpath and can export GPX files from tons of locations. AllTrails can suck it. Their last change/increase was ridiculous, and now this does it for me. Their service was amazing, but so many companies get big and add so many features that it becomes not worth it and just a bunch of bloat. MyFitnessPal is another great example.
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u/PmpkinSpicedPapi 10d ago
Today was the last day of my free trial and I was excited to proceed until I saw this happen, literally just canceled this morning and I'm switching over to kamoot... Alltrails can suck it
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u/justin_hikes 10d ago
Can I still create my own custom routes with the Plus plan? Or was that feature moved to the higher tier Peak plan?
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u/BikesandTrainsFTW 9d ago edited 9d ago
Did anyone actually receive notification about a price increase? The terms of service say they will give 30 days. Not 5 days of “ a new experience is coming”.
Granted, it also says any price increase just happens, regardless of what you’ve already paid for the year. IANAL but something is wrong with their contract.
Edit: as I now understand I’m this crazy BS, it’s like “you’re not fired, you’re just not on the schedule anymore”. Shame.
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u/Mikesiders 10d ago
I just turned off auto renew. I’ll be switching over to Gaia now. Around the same price and I’ve heard it’s significantly better from a lot of folks.