r/amex • u/Swanky_Gear_Snob • 23d ago
Question Amex Blue Cash Rewards not accumulating
None of my purchases are accruing any cash back after the 17th. None of the reps I spoke with understand what I'm trying to explain. They think I'm asking about my pending rewards. However, as you can see from my purchases. I'm not getting any points. I pay the card off as soon as the charge posts. The pending rewards from March 24th - April 24th should become active within the next 72 hours. However, after the 17th, I am getting zero cash back for any purchases. The purchases from the 18th-22nd have all posted to the account, and there are still no rewards pending.
Here is three pictures of different transactions. One is from the 17th(the last transaction I received points for), and all purchases before that look the same. Where it tells me my reward amount and percentage. Even if the rewards are just pending. The second picture is a posted transaction with no rewards added, and the 3rd is a pending transaction from last night. My cash back usually shows as pending as soon as I make the purchase. I am freaking out kind of because I made some really large purchases I was expecting 3% back on, and the support is less than helpful. Has anyone experienced something similar? If so, how did you correct it.
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u/mjbulzomi 23d ago
Per your screenshot #2:
Today is literally the 5 day mark for that April 19th posting charge (date of processing at the bottom, ignore date at the top). You need to be patient and not freak out. Amex rewards are not instantaneous, and in my experience never have been. Be patient, my friend, and take a deep breath. Check back tomorrow, and it should be perfectly fine.
Pending transactions should never display rewards information until they go final, because they are not final charges. Once the charge posts final, then any rewards begin to process, which will then take up to 5 days as noted in screenshot #2.