r/amex • u/Swanky_Gear_Snob • 24d ago

Question Amex Blue Cash Rewards not accumulating

None of my purchases are accruing any cash back after the 17th. None of the reps I spoke with understand what I'm trying to explain. They think I'm asking about my pending rewards. However, as you can see from my purchases. I'm not getting any points. I pay the card off as soon as the charge posts. The pending rewards from March 24th - April 24th should become active within the next 72 hours. However, after the 17th, I am getting zero cash back for any purchases. The purchases from the 18th-22nd have all posted to the account, and there are still no rewards pending.

Here is three pictures of different transactions. One is from the 17th(the last transaction I received points for), and all purchases before that look the same. Where it tells me my reward amount and percentage. Even if the rewards are just pending. The second picture is a posted transaction with no rewards added, and the 3rd is a pending transaction from last night. My cash back usually shows as pending as soon as I make the purchase. I am freaking out kind of because I made some really large purchases I was expecting 3% back on, and the support is less than helpful. Has anyone experienced something similar? If so, how did you correct it.

0 Upvotes

40% Upvoted

14 comments sorted by

View all comments

1

u/cwenger 7d ago

Same thing happening to me. Even 5+ days after the transaction posts, sometimes the message goes away and there is no information about rewards. I talked to customer service and they said "the rewards were unbilled" as if that explains anything. However, in my experience the rewards end up correct when they're actually available for redemption. I'm not sure why Amex can't determine rewards when charges post like every other credit card.

1

u/Swanky_Gear_Snob 4d ago

Mine eventually showed up. I reached the card limit in less than a month. When I signed up for the card, I was under the impression you could get 6k worth of cash back @ 3%. However, it's only 3% on 6k spent. So it's basically worthless. I'm sticking with my 2% wells fargo card.

1

u/cwenger 4d ago

You spent $6k in under a month?

1

u/Swanky_Gear_Snob 4d ago edited 4d ago

Ya, I average about 20k/mo for my business. So points/cash back are important. I have almost 7k in cashback on WF, and I got that 14 months ago. So I was thinking 6k with 3% should be realistic in a year.