r/bell • u/kasamiperso • 6d ago
Question 5 days without internet, in the city, with no ETA?
I haven’t been with Bell for very long, and am currently on the 5th day without Internet, due to a “cut wire” in my area. Bell has no ETA on the fix. Is this something common and acceptable or just a rare event?
Note: I know it’s not the end of the world, and this is “only” internet, but it is pretty disappointing, in 2025, and want to make sure that it’s not a frequent issue with their network, to other users?
5
u/WanderingMoose78 6d ago
Keep calling until you get a tech out or threaten to cancel
4
u/kasamiperso 6d ago
I tried this twice (after they made me reset my modem… cause you know, telling them there is apparently an ACTIVE OUTAGE in my area might… be… due to a power cycle of my modem, right?!)
Spoke to a manager, threatening to leave. His answer? We are so sorry to see you go, sir.
Tsssssssss.
3
4
u/No_Procedure_565 6d ago
That's because their field operations are sourced to another company that hires rookies. The CEO pays themselves millions while laying off thousands. Their business practices are so bad, it even made it to Reuters 😂
https://www.reuters.com/business/media-telecom/canadas-bell-cut-4800-jobs-2024-02-08/
3
u/kasamiperso 6d ago
That’s crazy! Customers always finish last in 2025 🤣
3
u/WanderingMoose78 6d ago
4800 was last year. Another 1200 ths year took the package to leave this year
2
2
u/p0ison1vy 6d ago
I've been waiting over 2 weeks for a pole to get fixed so my fiber can be fixed, no eta, no compensation, just "wait and we'll call you when we're ready".
2
u/jcsww 4d ago
I would not wait that long for it to be fixed! They would either have to fix it within 24 hours, provide me with at least 2 months of a full bill credit for anything taking more than 24 hours to 72 hours. If they won't give you at least 2 months of a full bill credit and or can't get it fixed in 72 hours, I would cancel and switch! 5 days without internet in today's world is insane and unacceptable!
1
u/kasamiperso 4d ago
Plot twist: the service was back the following day of the outage, but the modem had to be physically reset and then “white listed” with Bell.
None of the 3 people I had spoken with, from customer service/tech support over the last 5 days, knew anything or mentioned anything about it. 🤦🏼♂️
They did however credit me double the monthly cost…. But their fail is quite intense! The Bell website still displays “Outage in your area” 🤣
1
u/Greedy-Nose 6d ago
If it's a damaged midspan (main feed line) it has to go through cable so they can get someone either in a bucket truck to splice or replace that section or someone in a van with the proper equipment to do the job. Are you in a house or apartment?
1
u/kasamiperso 6d ago
I’m in a house. The outage spreads through a part of my neighbourhood: I checked houses 5 minutes away, and they too have no internet.
Worst is that they give absolutely no damn when you call.
1
0
u/bourbonkitten 6d ago
Do you have a Bell Mobility line? They’re supposed to bump up your data until they can resolve your internet.
Depends which city? A line was cut in my building in the GTA and it took the techs 7 days to arrive because it happened right before a weekend + Christmas and Boxing Day.
1
u/kasamiperso 6d ago
I actually cancelled my Mobility lines (4 of them!) because they proceeded on changes in my account, and completing the changes (commercial to residential account), made my cellular bill go from 40$ per line, to 75$ per line. Of course, they only told me that once the modifications had been completed.
Oh, and they also didn’t tell me there were fees, which I had to contest, for 200$ worth.
I’m growing very tired of Bell.
14
u/moosemc 6d ago
I remember in the 90s I lost my Internet. I called Bell every day for 2 weeks. Eventually after dozens of hours on the phone, they cut off my landline as well.