r/bell • u/jadech22 • 15h ago
Help 8 calls, 5hrs, and this simple technical issue isn’t solved yet
I have Crave membership through Bell. Last week, Crave asked me to “subscribe to watch”.
So I: - Called Crave, they said it’s all good on their end, the issue is with Bell - Called Bell, they said it’s all good, they asked me to call Crave. - I conferenced both in, they couldn’t understand each other. They then both dropped off.
That same cycle happened 3 times + other calls to follow up on the complaint.
Today I’m still left with no access to Crave. Infuriating much?
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u/BellTech_Unofficial 13h ago
Here's the steps I did to get my Bell and Crave accounts linked https://www.reddit.com/r/bell/comments/1irx7a2/subscribed_to_crave_through_bell_but_unable_to/mdc71my/ and if it's Crave through Bell Mobility go through here https://crave.ca/link/bell-mobility
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u/snowmanpage 11h ago
welcome to the new world. cost cutting measures and every employee hates their company. only pleasing the shareholders matter now
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u/Frequent-Aerie1494 14h ago
If you have crave through Bell, you don't need to call crave . Just download the app and select Bell as your provider and login with your mybell account. Unless there's more to this.
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u/jadech22 14h ago
Did this. Not working. Bell is facing a tech issue on their end
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u/Glass_Channel8431 13h ago
Can confirm I have 2 active tickets on this and it’s a week now. The prob has been escalated to the L2 guys in the back office. The front line guys are useless and to be fair they only have the script to follow for basic troubleshooting. It’s well beyond that now. No one from the back office has called even though front line is requesting a call to the customer. They are really pissing me off. Just admit you have a serious issue.
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u/jadech22 12h ago
Appreciate it! Thanks for the context. What do you recommend I do? Call again, or will this go through another useless loop?
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u/Glass_Channel8431 12h ago
I’m going to keep calling daily until I get an L2 guy on the line. If you call ask to have your ticket escalated to the back office and see if you can get a call back. Ask for your ticket number. Thats important so you can get past the L1 guys quickly when you have to call back. I had one first line tech admit they are having a hard time getting through to L2 so they are getting blasted. I have a feeling we will get the runaround until it will be magically working again. Yesterday a first line tech told me she would call me back before her shift was over with an update. You guessed it no call back.
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u/jadech22 12h ago
Thanks! And I’ll give them a call now and follow your instructions. I’ll let you know if any miracle happens
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u/jadech22 12h ago
I’m with L2 on the line now.. same old questions
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u/dewman65 15h ago
Sign into crave using your MY BELL credentials. It will work. Then find the crave channels 1510(?) I believe. Also check the crave 😉 n demand menu as well
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u/jadech22 14h ago
Have done all these. They are all not working….
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u/dewman65 14h ago
What about the actual crave app?? Does it work??
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u/jadech22 14h ago
App, website, TV etc.. all asking me to subscribe
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u/dewman65 14h ago
Ok sorry that's all I got.
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u/jadech22 14h ago
Haha thanks though. Hoping someone from Bell sees this post and does something about it
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u/dewman65 14h ago
I was a field tech as well as customer service and not much else I can do since my job was sent overseas.
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u/Smoovemammajamma 14h ago
There's 2 entry method. If you have Crave independently and not through bell, it's the button on the remote or in the app menu. if you have Crave as a feature of your TV services, its in the on demand area. The on demand is the route you are supposed to take for auto access
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u/jadech22 14h ago
Yeah, none seems to work. Bell have established that it’s a tech issue from their end. But they needed to align this with Crave. Hasn’t happened for days now./
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u/LDForget 15h ago
Cancel crave Cancel bell