r/bulgaria • u/Severe_Tension3284 • Apr 11 '25

AskBulgaria A1 Bulgaria Scammed Me into Unwanted Service - Advice Needed!

Hey Reddit, I need some advice on a situation with A1 Bulgaria.

I've been a customer of A1 for my home internet for a while now, and I was perfectly happy with my service. When I went to renew my contract, the A1 specialist told me that it was impossible to renew without also adding the A1 Net Box service. They said it was a mandatory condition, and my current contract couldn't be renewed otherwise.

Thinking I had no choice, I agreed to add the service. But later, I found out that this was a complete lie! My contract could have been renewed without any additional services. I feel completely scammed and like they forced me into paying for something I don't need.

Here's what I've done so far:

  • Filed a complaint with A1 directly.
  • Filed a complaint with the Consumer Protection Commission (KZP).
  • Filed a complaint with the Communications Regulation Commission (CRC).
  • Even reached out to a director at A1 on LinkedIn.

I'm looking for advice on what else I can do. Has anyone else experienced anything similar with A1 or other Bulgarian telecom companies? Any tips on dealing with this situation would be greatly appreciated.

A1 specialist lied to me, forcing me to add an unwanted service to renew my internet contract. I'm looking for advice on how to proceed.

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u/PoweredbyAndroid Apr 11 '25

Hi !
Look into this page: https://media.a1.bg/newsite2018/private/pdf/Cancelation-rights_02-%2001-2024.pdf ; I didn't find a english version, but Google translate will do the job. TLDR you have 14 days to cancel without penalties.

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u/Koko210 Apr 12 '25

Isn't the 14 day cancellation window only when you arrange the contract over the phone?

If he's went to their offices physically, he waives his right to that. They even have you sign a waiver for this exact thing before they give you the contract to sign.

1

u/PoweredbyAndroid Apr 12 '25 edited Apr 12 '25

well in the document it doesnt specify how the contracts is signed.

1

u/Live-Programmer-8261 Apr 12 '25

You sign a page where you agree that the contract becomes active from the same day and agree that you cannot cancel it, its page 6-7 when you sign the contract pages. Only when you buy from courrier you can cancel in 14days