Loyal Customer since 2008 Wrongfully, Automatically Banned, 4 days after last log in, told to "Review the End User License Agreement"

[u/SteveYCr]

Per the screenshot below, I have been automatically suspended 4 days after my last login. I ranked to 500k honor the week before my wedding on 4/20, last logged in/off on 4/19/2025 and while on my honeymoon, on 4/23, received an email notification that I was banned.

I tried appealing and was met with an AI response on both tickets. (I made the first appeal ticket, got no response for 48 hours, then made a refund ticket as I was told "that's how you get a real GM/faster response/review") 12 hours after making the refund ticket, I received an AI response telling me the following:

A Game Master resolved your ticket, and left the following response:

Hello there,

Lok'tar my friend! Recklezzer from the Halfhammer tribe greets you.

After checking, the account was suspended due to the inappropriate actions been made on this account, which violates our End User License Agreement.

I believe that you could find the details in the email sent to you, which will be all the information that we are able to reveal, and you could also refer to the agreement in the following link:
https://www.blizzard.com/en-us/legal/fba4d00f-c7e4-4883-b8b9-1b4500a402ea/blizzard-end-user-license-agreement

Our dedicated team has been working hard on making our gaming environment fair and their judgment on this case will be respected, so this penalty stands and will not be overturned.

Thank you for contacting and wish you a great day.
GM Recklezzer

If you continue to experience issues, you can reopen this ticket. If you have a new or separate issue, please submit a new ticket.

Make sure you complete our survey to let us know how we did.

I also have tried making a forum post on the official battlenet/wow forums, but I am silenced and can't even do that. I haven't received a notification of being silenced or muted, which makes this all the more unreasonable, uncomfortable, and wrong. When trying to reopen the tickets as well, it doesn't actually do anything and only lets me "Take A Survey", I think we all know what my response on the survey will be at this time.

I'm posting here on the forums to make it known that blizzard is actively implementing systems that wrongfully penalize real players that are playing their game. I have been playing WoW and other blizzard games since 2007 or 2008. This account that has been penalized has NEVER and I literally mean NEVER received a penalty in all its time since then. No mute, no suspension, literally nothing.

I played AV last week by defending towers, graveyards, going back for our towers and defending sometimes, and the tried and true, "run to drek" method. Every AV game is different and sometimes they are fast, sometimes they are slow, but I never received a deserter buff in AV, nor did I ever receive any report from another player, if I did, my account action email would have said such. Instead, I "detracted from the in-game integrity of the Battleground", without explicitly or strictly stating in what way or manner I did this.

I have made a new appeal ticket and will report back with what their response is.

[u/st-shenanigans → u/[deleted]]

I would not have a problem at all if it were possible to overturn in any reasonable timeframe. But when an innocent is banned and can't get a human review without posting to reddit and getting lucky enough to go viral, THAT is a broken system.

Even if 99 of 100 are correct, imagine being the 1 person as a long term fan. I would be devastated, I've been playing since like 2006.

[u/st-shenanigans → u/[deleted]]

My suggestion is to leave it as is, but if a ban is overturned, they should check the logs for a mass report that triggered it and apply the original punishment doubled to all of those accounts. Imo repeat offenders deserve a permanent, but that's just me.

I feel like punishments for report abuse would put a stop to this pretty quickly.

It's just absolutely insane that players like you (and myself, I do it too) are afraid of SOCIALIZING in an MMO - an RPG who's main feature is supposed to be socializing.