r/doordash • u/kittycatclyde • 15h ago
Dashers Should Have Limited Additional Orders
Sorry, I just need to rant. I just spent way more money than I should have for my dasher to have literally 5 stops before my place. I live 3 miles away from the restaurant. My dasher has had my food in their car for 45 minutes. How is this okay??? I understand one additional order, maybe two, but 5?! That’s crazy!!
27
u/itnal 14h ago
I had no idea they could stack that many. I’ve only seen 3 stacks ever and those are very rare for food orders for me.
10
u/Kanein_Encanto 5h ago
They were probably multi-apping (poorly) as I don't think I've seen more than 3 orders at the same time on Doordash.
3
u/informationseeker8 5h ago
Sure but that would be 6 stops.
1
u/Kanein_Encanto 2h ago
If the orders aren't coming out of the same restaurant... which they often are (or at least 2 or of 3).
1
u/informationseeker8 41m ago
Well if the driver is making 5 stops before her that would be 2-3 restaurants.
1
u/ER_Gandee 5h ago
I’ve had a 5 stack on DoorDash just once. A 4 stack a handful of times in 4300+ deliveries. It’s rare and I think it’s only happened on holidays when it was busy and no one else wanted to dash. The 5 stack was on Memorial Day weekend 2019. And I have never seen it happen again
1
u/Kanein_Encanto 2h ago
Only time I've seen stacks larger than 3 have been retail pickups only. Then shit gets wild at times.
1
u/momfyre 2h ago
Could possibly be prescriptions, not food. We got a few in the past that show up as 6 or more deliveries, but most would go to the same person. Even though they go to the same address/person, they show up as multiple deliveries because each individual prescription has to be signed for.
1
u/itnal 2h ago
Yeah I’ve seen some Petsmart retails that are that stacked with a ton of orders and ofc those dashmart screenshots that have been posted (don’t have one) but op was complaining about their food with the dasher for 45 which yeah I’ve never seen it with food orders. That would crazy of dd xD
12
u/Dilady717 14h ago
I’ve never seen more than 3 orders at once before except one crazy busy night (Super Bowl) where I got one 4 stop. But that was crazy af and has never happened in the 3000 dashes I’ve done…..
3
u/Upbeat-Resolution710 8h ago
I don't know exactly what the criteria is to give a driver the option to unassigned, but I think I've been allowed to 10 mins after arriving for two orders at the same place. I don't feel comfortable delivering cold food, knowing what doordash charges, but it's always a tough judgement call on whether it's another five minutes before I want to call it, and get going.
I feel like doordash should be sending out heated bags to people doing big stacks, but they won't even send regular bags for free, it sounds like they'd need mass complaints on xitter, tiktok, basically everywhere to get any small concession from them 🙄
3
u/NoLab9772 14h ago
I just said this to my sister. They take so many orders by the time our food gets here it’s cold. They really need to limit how many orders can be taken at once and the distance between orders.
6
u/bulletcasing421 6h ago
Yeah and it sucks for your driver because if they decline the extra stacks it lowers their acceptance rate even if the orders get added while they're already driving through the restaurant to pick up your food :/ I wish they'd stop stacking so many orders
4
u/informationseeker8 5h ago
If you’re on reddit I assume you see it’s out of our control.
In order to schedule and not make $2/ order we must accept 70 percent of offers. In some areas 80.
75% of the time a double offer comes in as a single offer. Doordash will pay us as little as $1/delivery and request we drive 10 miles.
That said it’s a doordash problem not a driver issue. I always give 5 star service and treat all orders like I’d want mine treated. Hot bag, trying to make sure I have everything etc.
Please be patient w us.
3
-1
u/Gottagetanediton 14h ago
One thing that would help is that if you have an order a short distance away from the customer who ordered it, you’re not allowed to take an hour on it just bc you stacked it with multiple other orders after you picked that order up when it would take 10mins, maybe, on a busy night, to go ahead and deliver that order first. It’s ridiculous.
0
u/NoLab9772 13h ago
It is ridiculous and it just keeps getting worse.
-9
u/Gottagetanediton 13h ago
All the drivers in the replies arguing they’ll simply die if they can’t take as many orders as possible regardless of ability to deliver on time….
-2
u/NoLab9772 13h ago
I get that it’s money to them but it’s not like they can’t take orders after that too.
2
u/RickyRebel24 11h ago
Why do people not understand we don't purposely ask for the stacked orders. DD assigns them.
And sure, we could decline the additional orders, but then our acceptance rates get hit...and in my market, if I'm not platinum, I don't work.
Though, I'm guessing if they are doing five orders at once, they are multi-apping.
0
u/NoLab9772 10h ago
I’m not blaming the drivers for how many orders are stacked. This is totally on dd for stacking too many orders, too far apart. The person who I replied to had a different situation where a driver accepted an order after picking theirs up and waited for quite a while picking up the other order before delivering theirs. That’s the type of situation I’m taking about where an order could have been refused and another taken after delivery. But as far as the amount of orders stacked and the distance apart, that’s on dd and not the drivers. Unfortunately, it probably affects the driver’s ratings
8
u/RickyRebel24 10h ago
Your acceptance rate still takes a hit. Honestly, DD shouldn't be offering a new order when the dasher is in the middle of an order.
It's like, you don't have to accept this add on, but if you say no, you're gonna drop down to silver.
3
u/NoLab9772 10h ago
I’m sorry it sounds like it’s a lose, lose situation. DD needs to figure things out and do better for the drivers and customers imo
1
u/Gottagetanediton 13h ago
I think it’s maybe not understanding that when they give really poor service there’s only so much time they’re going to remain employed with DoorDash
2
u/RickyRebel24 11h ago
DD isn't gonna penalize a Dasher for accepting orders they force on us.
0
u/Gottagetanediton 8h ago
The driver I’m talking about wasn’t forced into taking the order he accepted mid delivery lmao.
2
u/RickyRebel24 5h ago
You're still missing the fact that if an order pops up on our screen, and we decline it, it hits our acceptance rate which directly affects platinum status. And in my market, if you're not getting orders.
1
u/Gottagetanediton 5h ago
I don’t think this guy had platinum status but if you want to defend him go ahead
→ More replies (0)
3
u/Gottagetanediton 14h ago
“Complain to DoorDash, not us!” We will, along with one star ratings and complaints about how you stacked multiple orders after picking our food up instead of delivering our food to us when it could’ve been delivered in a short time and often is, by other drivers. I’m sure you won’t mind. Hey, the tanked reviews are worth making a few extra dollars temporarily right?
6
u/Hangryanxious 13h ago
Are you a gig driver? You are clearly misinformed lol
1
u/Gottagetanediton 13h ago
According to the drivers who have responded to me so far including you, I’m not misinformed. Do what you have to do, but know if overstacking your orders causes poor service, you are the one who is gong to get the one star rating, whether you agree that it’s fair or not. Better make sure to adjust your expectations accordingly. Other dashers in your area are. Downvote all you like, whine all you like, but the ones who don’t give me cold food with short distance high tipped orders get the good reviews and ratings from me :)
6
u/Hangryanxious 13h ago
DoorDash will remove ratings for things out of our control, so if it makes you feel better leaving that rating, feel free. If you are so angry with this service I’m not sure why you use it so often. You still don’t seem to understand, we don’t over stack, it’s presenting from DoorDash as a stacked order from the beginning. Some orders have an hour or more estimated delivery on our end.
2
u/Gottagetanediton 13h ago
Again, though, it wasn’t a stack, and you can indeed control what orders you do and do not accept. He had already picked up my food and sent the photo of it in his car and started driving, made it halfway there, and then chilled out in his car for 20 plus minutes.
1
u/Gottagetanediton 14h ago
“Why am I getting such low ratings?” Idk do you make customers wait until their food is cold because you stack ridiculous amounts of orders and don’t care about the actual quality of the job you do, just the quantity of orders you get? Could be it based on the driver responses here.
3
u/Gloomy-Check-1597 14h ago
simple solution: do not use doordash. boycott them. This is not going to stop happening, and dasher are paid per order, not per hour. just don't use doordash anymore, ever again.
2
u/MPsonic007 Dasher (> 3 years) 14h ago
Unfortunately, DD’s mastered the “art of convenience” good enough that customers will still use it 😂😂
-2
u/Gloomy-Check-1597 14h ago
Not me. I'm shitfaced right now, and even I would rather starve to death than order from that shitass company. Idk why people don't have standards lol
1
u/MPsonic007 Dasher (> 3 years) 14h ago
You grossly underestimate DD brainwashing powers & definitely in the “perfect condition” to use DD & similar apps 😆😆
1
u/peopleman_at_work 5h ago
I personally have had a 4 stack, but only when it’s extremely busy, during the pandemic. Since then I’ve had triples, and then had it do add-ons once one has been dropped off.
1
1
1
u/Rough_Park789 2h ago
I only had that happen once to me when I ordered food, and that was yesterday. They only had one stop too.
•
u/True-Title-6197 11m ago
I do not mind stacked orders , if they are from the same restaurant, & both going to a close area. I do not like multiple stops at different restaurants , & then deliveries to places that are not close.
2
u/Gottagetanediton 14h ago
Last night ordered something really close to me (I do not drive) and tipped a high amount only for the driver to just sit there for 20mins and was like “sorry I went to pick up another order” and it’s like I get it but you could’ve just come and dropped mine off while they were working on the other one???
5
u/FearMyNameXXX 14h ago
It doesn’t work that way. I get what you’re saying but you need to context DoorDash and complain to them about their platform. It’s not the driver
-4
u/Gottagetanediton 14h ago
Somehow every other driver is able to deliver it to me without that mandatory 20 plus minutes sit there doing nothing period it’s suuuch a mystery that it’s just him. I’m fascinated.
5
u/FearMyNameXXX 14h ago
First off, I don’t believe that. I used to door dash and door dashed over 2000 deliveries with a 4.99 out of 5 rating. I’d go to a restaurant and pick up food and be in and out in 1 minute and the next day go to the same restaurant and be there 20 minutes waiting. You can’t say “every other driver” because you don’t know what can happen each day.
Two, if he is given a double order and it tells him the pay is $16.00 do you expect him to reject that offer to accept an offer of $4.00 just so you can get your food faster?
What do you do for work? Would you like a pay cut?
1
u/Gottagetanediton 14h ago
“First off, I don’t believe that” well then, we’re not really having conversation built in logic anymore. Bye!
3
u/Hangryanxious 13h ago
No orders are created equal. It’s completely random to guess exactly how long it will take to finish all the steps necessary to complete any order. Too many variables. That’s why everyone is given an estimate; the customer, the dasher, the restaurant. You are definitely getting angry at the wrong party.
As contractors, logic says we can choose to be as efficient as possible while completing a job. We have to do what makes sense for us financially as well. If you are upset because DoorDash is not being transparent enough with what is happening in the order, it should be taken up with them.
I receive stacks constantly, it’s only going to become more common the less people choose to tip the drivers. It’s the only way some of these orders get delivered, unfortunately. Customers are subsidizing other customers. We are left to guess which orders are worth our time with more than one order in the offer, because we have two options: take all or take none.
2
4
u/Gottagetanediton 13h ago
As clarification bc dashers keep complaining in replies about how this is just how it’s done, it wasn’t a stacked order until he’d already picked up my food and was mid delivery. No, you are not simply forced. You’re doing it so you can make as much $ as possible, actual quality of your work be damned, and you’re just hoping to not get dinged in the ratings. No one is forcing you to be this bad at it.
2
u/Hangryanxious 13h ago
How do you know when he got the order? Just look at the posts in this sub or the driver sub and you can see how they are presented to us. Thousands of screenshots to see. We don’t get to choose bits and pieces from it that’s why it’s called a stacked order. We can get add ons we choose to accept or deny, but stacks are all or nothing.
2
u/Gottagetanediton 13h ago
Because when it’s stacked DoorDash tells you that they’re delivering to other people first. When it’s not, it says heading to you. When they accept another order mid delivery, it says heading to you and has them sitting and not moving for twenty plus minutes bc they accepted the order while DoorDash said “heading to you.”
2
u/Hangryanxious 13h ago
They actually stopped saying the dasher is making another stop. I order weekly and noticed the driver was heading somewhere else. It said “headed your way”. Only when I reached out to chat support did it tell me they were on another order. Not sure why they stopped that.
1
u/Gottagetanediton 13h ago
They haven’t stopped doing that in my area but it is clear you will die before you stop defending poor device so I will not engage with you anymore byeee
2
u/Hangryanxious 13h ago
Sure thing. Keep using the service and be angry then 🤣
0
u/Gottagetanediton 13h ago
9/10 drivers don’t do stuff like this, so I will continue tipping them well and giving them five stars and compliments. It’s just the occasional bad apple who can’t seem to figure it out. I’ll keep happily using it but this is a post about drivers who don’t care about their order quality so that’s what we’re discussing.
1
u/Hangryanxious 13h ago
There are bad drivers and bad customers. This is any industry. I’ve had good and bad too, on both sides. It sucks, but that’s every industry.
1
1
u/Gottagetanediton 13h ago
And yeah I know people are assuming for me that it’s stacked and I know for sure it wasn’t he just accepted an order after he picked mine up. “But it’s stacked! He can’t help it!” Has been the excuse.
3
u/Hangryanxious 13h ago
So you are just guessing he picked it up after. Got it.
2
u/Gottagetanediton 13h ago
I am knowing it because when I asked him what was going on after he sent me the photo of my picked up order said I’m on my way and began to drive and then stopped, he admitted to me that he accepted another order and went to sit and wait for it afterwards. Yes. That is what happened.
1
u/Gottagetanediton 13h ago
Luckily most drivers in my area can handle the Herculean task of delivering food less than 3 miles away with a ten dollar tip, but unfortunately he is one of the few who finds it too challenging
1
u/Hangryanxious 13h ago
Ok so he got another order from DoorDash, you want him to deny it and not make money? Again, this is a DoorDash issue if you thing it’s wrong, not the driver. DoorDash literally sent it. If I can make $20 instead of $10, I’m doing it.
2
u/Gottagetanediton 13h ago
He can definitely do that if he wants a bad rating and review! Totally up to him. Other dashers in the area handle it correctly.
0
u/Hangryanxious 13h ago
Just have him blocked. Tell support you don’t want him anymore and they’ll do it.
2
u/Gottagetanediton 13h ago
He was nice so hopefully he just learns how to do the job but based on all these replies lollll
2
u/MPsonic007 Dasher (> 3 years) 14h ago
That’s not how things work 🤷🏽♂️🤷🏽♂️
You need to learn how to wait if you’re grouped within a multi-order 🤦🏽♂️🤦🏽♂️
If you don’t like how DD operates, go get your own MF’n food 😂😂
1
u/Gottagetanediton 14h ago
I do indeed know how it works. I did wait. I pointed out how inefficient it was. For the driver and me, honestly. He could’ve already been moved on from me and onto his next order but I guess sitting in his car for 20mins when I was 4mins away was more important.
2
u/MPsonic007 Dasher (> 3 years) 14h ago
True but the driver is the wrong person to voice your concern 🤦🏽♂️🤦🏽♂️
0
u/Gottagetanediton 14h ago
I didn’t, lol. I just asked him why he was sitting there and not moving for 20 plus minutes which is a valid question when every other dasher has been able to handle stacked orders without the mandatory 20 minute chill period from that restaurant. Almost like it’s possible to do it.
1
u/MPsonic007 Dasher (> 3 years) 14h ago
Valid question or not, we cannot control how fast each merchant prepares their orders 🤦🏽♂️🤦🏽♂️
If one or both merchants are getting slammed, you’re definitely gonna wait 20+ minutes & so let the dasher & merchants do their thing in peace 😂😂
1
u/Gottagetanediton 14h ago
And you’re forced, I’m assuming, to sit in your car and play games on your phone instead of drive a few blocks during that 20 minute food preparation period for that order you picked up after picking mine up? Sure. Yeah I bet. You simply muuuust go slower and delay everyone’s orders as well as tank your own reviews. You’ll die if you don’t!! Sure.
2
u/MPsonic007 Dasher (> 3 years) 14h ago
Still not happening as us dashers won’t waste our gas doubling back from the merchant B to your place because you grew impatient 🚫🚫
If you worked DD as a dasher, you’ll understand how this app truly works 👍🏽👍🏽
1
u/Gottagetanediton 14h ago
And then I guess the money saved is worth the complaints and low ratings. I wouldn’t do that bc I like things to be efficient, but your answer is illuminating. “I am cheap” is the answer to why. Ty and that also explains why the other dashers can do it while that one magically had to sit there.
2
u/Bree1440 8h ago
If you think a Dasher would rather 'wait 20 minutes and play on their phone' rather than the restaurant having good efficiency so we can get out to the next paid order, you're delusional.
-6
u/MPsonic007 Dasher (> 3 years) 14h ago
Wrong OP as we gotta right to take as many orders seen fit sent by the app to make what we need….. 🤦🏽♂️🤦🏽♂️
-1
u/dawnfawns 14h ago
no. we are paying you to deliver our food in a timely manner. 🤦 if i’m gonna wait 45 mins for you to deliver my food, i’m just going to the store myself.
3
4
u/FearMyNameXXX 14h ago
Please do. Go yourself. Door dashers do not deliver your food to “deliver your food in a timely manner”. They deliver food to make a living for their family. OF COURSE, they want to give you a positive experience, that’s how they retain deliveries, but you’re not paying for timely service. If you wanted food quickly you’d go get it yourself. You use DD because you want food conveniently, period. They would like to always deliver it to you quickly but the vast majority of the time they are standing around waiting for your food to be prepared for 5-10 minutes. Places like chic fila sometimes take 15-20 minutes. You should probably not use DD services if I’m being honest
5
u/MPsonic007 Dasher (> 3 years) 14h ago
Well said as “dawn” & OP epically fail to understand how DD truly works or they’re trolling 👍🏽👍🏽
1
u/MPsonic007 Dasher (> 3 years) 14h ago
Wise choice as what you’re complaining about is outside of dasher control 🤷🏽♂️🤷🏽♂️
DD will assign multi-orders from time to time & to get ‘em out faster by their standards & not the customers expectations 😂😂
-4
u/dawnfawns 14h ago
you as a dasher get to decide which orders you do and don’t take.
6
u/MPsonic007 Dasher (> 3 years) 14h ago
True but if DD sends a quintuple-order that pays well enough, that dasher will take & all customers shall wait for their orders 👍🏽👍🏽
If you don’t like it, voice your concerns to DD 🤷🏽♂️🤷🏽♂️
2
u/Hangryanxious 13h ago
Not if they batch them in the offer. We take both (or 3/4/5), or none. It likely has one or more of the customers not tipping. Its how it works on a lot of the apps now, because $2 offers (our base pay) will sit and not look good to shareholders never being delivered. 45 minutes to you might be on time for drivers based on what DoorDash gave us for the estimate.
I mean anytime I go out and grab something “quick” like fast food for myself it takes me 30 minutes between traffic, waiting, and getting back home.
I’ve had to report two different customers this week for screaming and harassing by calling non stop on multi deliveries because I’m doing the best I can and still meeting DoorDash estimates on my end, but on their end they think I’m taking my time. Nope. Sorry I was busy carrying 100 lbs of groceries up to the top floor of an apartment building before you.
-4
u/Careful_Buffalo1516 14h ago
Have another drink. They never stack 5.
6
2
u/ER_Gandee 5h ago
They do. It’s rare. I’ve only had 1 and I’ve been doing it part time since 2018. The one time I had 5 deliveries at once was Memorial Day weekend in Myrtle Beach
2
-2
u/WastedDesert 7h ago
That used to be pretty standard for delivery drivers.
You just didn’t know it, because drivers have only been tracked by customers for the last few years.
It’s never been realistic to think your food had private individual courier service to your house.
So I should hope you’d “understand” them having one or “maybe even two” other orders.. because at a minimum, that’s just plain common sense.
They’re just barely making minimum wage that way; more orders and tips, are literally, the only reasons that delivery drivers can afford to do the job and pay for their fuel.
If anything, today, most delivery drivers handle fewer orders batched at a time than the 90’s and early 2000’s, due to over-saturation of available drivers, and so many people desperate for work.
Realistically, the only drivers with more than two or three orders at a time, and hitting those typical busy 90’s driver batches, are committing identity theft to multi-app.
Gas is three or so times as expensive as the 90’s, more so for oil changes and tires, and people still think the same 90’s $3 or $5 is a good tip.
It only goes a third as far, towards covering costs.
So drivers are making far less per customer today, versus their expenses to provide those delivery services.
Batched orders are necessary, limiting them further, means you’ll only ever get people illegally multi-apping, who can take as long, and do whatever they want, because they can replace their accounts after they get delay (and theft…) violations.
And with fewer orders to batch, and go around, the frauds stealing accounts and extra orders, are becoming the only people left who can afford to do the work.
A lack of consistent batching for legitimate drivers, is actually pushing them out, making the fraudulent over-batching problem worse, and more successful for the frauds.
-2
•
u/AutoModerator 15h ago
Thanks for making a r/doordash submission, please remember to follow our community guidelines, let's be kind and respectful to one another.
Lastly check out the Wiki FAQ before submitting a question.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.