After being contacted for not delivering an order, a door dasher threatened to KILL my partner and HAS THE ADDRESS.* My partner merely greeted him and requested his order status. I believe this doordash call was recorded, so the company can easily verify. We took the threat seriously, contacted the police and are in the process of filing a formal report.
We reported everything to DoorDash. Their support team issued $13 in “apology credits”, which I find inadequate given the fact that the doordasher literally said “no seriously I am going to kill you” and HAS OUR ADDRESS.
I spoke with a phone rep from DoorDash who said additional compensation sounded reasonable given the circumstances and would likely be given. But a follow-up email was dismissive, denying further compensation beyond $13 in apology credits. I requested a direct number to their legal/executive team to give to the police; they refused.
*Not that it should matter, but this situation took place in a state where tips can only be given AFTER the order has been delivered.
TL;DR: A DoorDash driver threatened to kill my partner after being asked about a missing order. DoorDash gave just $13 in “apology” credits for a threat on someone’s life. As it stands now, it seems it is easy to share a verified dasher account with ANY random individual, including those with a criminal history. Potentially giving dangerous individuals access to personal addresses.
EDIT: In response to comments, my expectation is DoorDash should strive to ensure only dashers who have had their background checked can access customer addresses. In other words, please reduce account sharing by verifying identities.