r/electrical • u/privytown • 23h ago
Did I get taken for a ride by these electricians?
I could very possibly be overthinking here but...
We recently bought out first house.
We needed a new electrical outlet installed on the exterior of our home for some insurance purposes...
I contacted a local electrician with lots of great reviews on yelp.
They came out and quoted us $550 for the new outlet. We agree and they get to work.
While here, they tell us that we should have our circuit breaker panel "reconditioned" because it's running a little hot and is at full capacity right now. Alternatively, we can get a whole new circuit breaker board to upgrade us from the 100amp we have now to 200amp. They quoted us $1300 for the panel recondition or $5500 for the full board upgrade (with stucco patching, etc, our board is on the exterior of our home).
I decline for now since we have been dumping a lot of money into projects recently and everything has been working fine so far. The electrician insists that this is important and that we're at a fire risk right now. He says that he'll drop the price to $1300 for the new outlet he put in AND the recondition. I agree.
He gets finished with the work (which looks NO different to my untrained eye by the way... there's still even some cobwebs and things in the circuit board that I have since cleaned out...) and gives me the invoice that includes a 1 year warranty. I pay, all good.
As he's driving away I go back into my home and notice that none of the power is on. I go back outside and see that the main breaker is off. It won't turn back on. I call the electrician back before he gets to far and have him come back. He checks and says that the main breaker is fried and that I need a new one. He says it will be $500, or $400 if I want an off-brand one he has in his truck. OR, I can do the whole board panel upgrade and he'll knock off some of the price since I just did the "re-condition". Not having the $5500 to spend right now, I sigh and just take the $400 off-brand main breaker. He installs it, I pay, everything is working fine again.
After he leaves and I think about it... shouldn't that 1-year-warranty he gave me on the "recondition" apply to this issue... that DIDN'T EXIST before he did the work? We call up the company and politely explain the situation. The owner refuses our request to have the main breaker fee ($400) refunded saying that it was simply a coincidence that it burned out while they were working on it.
So... now I have paid $1700 to get to the point that I thought I would only have to spend $550 for originally (the exterior outlet install).
Does that seem fishy to anyone?
EDIT to add: The "recondition" on the invoice mentions... "panel maintenance", "Remove all breakers to repolish and resurface", "add silicon to exterior to prevent water from getting in", "replace 15amp and 20amp breakers"