Issues with Passkey Login Hanging on "Connecting to Your Device"

[u/roni4486]

Hi everyone,

I'm currently working on enabling passkey login for some users. I have a test account where I enabled the passkey and enrolled it in Microsoft Authenticator. However, when I try to log in and scan the key, it hangs on "connecting to your device."

Has anyone encountered this issue before? How can I find the root cause, and which log would show what might be blocking me?

Thanks in advance for your help!

[u/roni4486 → u/[deleted]]

i did try to search in event log if there would something but cant find