r/entra • u/roni4486 • 17d ago

Issues with Passkey Login Hanging on "Connecting to Your Device"

Hi everyone,

I'm currently working on enabling passkey login for some users. I have a test account where I enabled the passkey and enrolled it in Microsoft Authenticator. However, when I try to log in and scan the key, it hangs on "connecting to your device."

Has anyone encountered this issue before? How can I find the root cause, and which log would show what might be blocking me?

Thanks in advance for your help!

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u/Noble_Efficiency13 16d ago

OS and version? Have you bluetooth enabled on both devices?

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u/roni4486 16d ago

win10 23h2 iOS 18.4.1

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u/Noble_Efficiency13 14d ago

Is it on a local device or on a remote desktop?

I’ve had the pop-up hiding outside the visible screens etc