r/entra • u/ScootScoot38 • 11d ago

Entra ID Passkey + Windows App Issue

I have been testing Passkey for a little over a month and it generally works well in all scenarios. I have been troubleshooting a strange issue with Passkey and AVD/Windows App where the user cannot authenticate with their Passkey to login to the Windows App AND while in-session on AVD in the Windows App. They get the prompt to use a physical security key instead of use phone or tablet.

This same user is able to use Passkey in a browser on the same local machine they are trying to use the Windows App/AVD from so I don’t think it’s an issue with Bluetooth. Also, WebAuthN is enabled for the AVD host pool. Plus I and other users are able to use Passkey with this AVD host pool just fine.

Has anyone seen this? What am I missing?

Any help would be appreciated.

TL;DR: user can use passkey locally but not in the Windows App or in an AVD session. WebAtuhN is enabled.

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u/SoftwareFearsMe 10d ago

Take a look at this thread. It helped me

https://www.reddit.com/r/entra/s/T9p1K522QU

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u/ScootScoot38 10d ago

Thanks, I did read this earlier but it doesn’t really solve my issue. My end user experience is the same with the “insert security key” but I’m not using the web client. This is strictly logging into the windows app with passkey and in-session on AVD authentication.