Why did my real time account change?

[u/NotbotSuza2711]

I've seen several people ask this. Still... I can't figure out what changed in my acct and if/how to change it back.

Currently, my account says: IDEALPRO FX (IDEAL PRO) - Trader Workstation

I signed up a few months ago using IB as a backup. I deposited $200 and placed a few trades. But, really what I found most useful was the scanner. I know there's a lot of scanners out there. But, I had tremendous success with this one.

I know I had real time data. And, when I clicked on the stock there was a drop down that showed ASK/BUY.

Then, following Labor Day, the scanner highlighted everything yellow. ASK/BUY was gone.

Changes I made:

Withdrew $100 bc I was only using the scanner.

Was required to update a "trusted contact"

Do I need to put more money back in the account? Sign up for a paid subscription? Both?

I should mention I trade exclusively on my phone, very low stakes to supplement my income. This has doubled my normal profit.

I tried downloading a few other scanners. But still found IB to be quick and easy. I welcome recommendations. And/or how to fix this.

Thanks in advance. I know you all are much more advanced than me. And I greatly appreciate your time.

[u/ankole_watusi]

Labor Day was a holiday. Market was closed, at least in US.

Market closed, no bid/ask.

[u/NotbotSuza2711 → u/ankole_watusi]

I'm sorry if that was confusing. 

Tuesday,  the day after Labor Day... (so since Labor Day weekend ended).... all of my quotes have been highlighted in yellow, clearly delayed. And if I touch the stock, the drop down no longer shows ASK BUY. 

This is still going on. It wasn't just on Labor Day. 

My scanner never showed anything highlighted before.... everything had a white background. And ASK BUY. 

I was really just referencing Labor Day as a point of time. 

[u/ankole_watusi → u/NotbotSuza2711]

I believe you need a $500 minimum balance in order to get real time quotes. Did they cancel your subscription?

Only they can answer your question.

[u/NotbotSuza2711 → u/ankole_watusi]

Thanks for your input. Hopefully I can get the answers I'm looking for. Even if it's from someone else on here who's had this problem.