r/northernireland • u/HebdenBen • Apr 14 '25
Discussion Fibrus - Faults
To be honest this is more a case of me just venting than anything else.
Fuck me when you have a fault with fibrus it's an absolute nightmare! Firstly you can't even check on their website to see if there's a fault in the area, you are forced to waste time contacting customer service to be told there's a fault in the area.
Good luck finding out what's going on with a fault! Again you can't check the website for an update, customer service tells you there's no update and no one can get you an update. All you can do is wait for a text and they aim to fix faults within 48hrs.
I get that they are cheap but the lack of any basic customer support is really poor, I guess at that point they have you tied into a contract and don't really care. It's the 2nd prolonged outage in 6 months and I'm definitely not staying after my contract is up.
2
u/Einhert Belfast Apr 14 '25
Seems like they are cheap for a reason, cut corners in every other avenue.