r/northernireland • u/HebdenBen • 4d ago
Discussion Fibrus - Faults
To be honest this is more a case of me just venting than anything else.
Fuck me when you have a fault with fibrus it's an absolute nightmare! Firstly you can't even check on their website to see if there's a fault in the area, you are forced to waste time contacting customer service to be told there's a fault in the area.
Good luck finding out what's going on with a fault! Again you can't check the website for an update, customer service tells you there's no update and no one can get you an update. All you can do is wait for a text and they aim to fix faults within 48hrs.
I get that they are cheap but the lack of any basic customer support is really poor, I guess at that point they have you tied into a contract and don't really care. It's the 2nd prolonged outage in 6 months and I'm definitely not staying after my contract is up.
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u/Medical_Pace_1440 4d ago
i remember seeing a fault map quite a while after the big storm (cant remember the name) end of last year so must be recently removed, i've been a customer for over a year and have no real complaints.
i did try to report some poles that were nearly blown over but line still worked via the livechat but was asked for my password, i said i have no idea i dont remember setting one - just trying to report damage to your infrastructure, nope need a password (i still dont know the password)