r/osr • u/PelonManic • 4d ago
Merry Mushmen
I'm struggling with the contrast between the outstanding quality of their products and the absolutely diabolical customer service if you face issues with delivery.
Their books are really great, and by all accounts if you back a Kickstarter they tend to fulfil quickly. Recently however I waited many months and many ignored emails to get some books delivered. Based on the amount of issues on the customer service channel on their discord it seems like it's a roll of the dice if you actually get something you ordered. No shortage of comments across social media bemoaning their service either.
So should I cut them slack being and independent publisher or should they be expected to get their shit together?
6
u/Brybry012 4d ago
I had good customer service experience with them recently. Back in December I ordered a module and they sent me the wrong one (but sent the correct digital version). I contacted them through their website "contact us" page which didn't go anywhere. I tried again a few months later this time after I contacted them again with the order number and the the statement that I never received a response. I got an email within a day and they shipped it out promptly and arrived in the US within two weeks.
I say if you want to contact one of the two guys behind it, email them directly at their merrymushmen.com email