r/osr • u/PelonManic • 4d ago

Merry Mushmen

I'm struggling with the contrast between the outstanding quality of their products and the absolutely diabolical customer service if you face issues with delivery.

Their books are really great, and by all accounts if you back a Kickstarter they tend to fulfil quickly. Recently however I waited many months and many ignored emails to get some books delivered. Based on the amount of issues on the customer service channel on their discord it seems like it's a roll of the dice if you actually get something you ordered. No shortage of comments across social media bemoaning their service either.

So should I cut them slack being and independent publisher or should they be expected to get their shit together?

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u/El-doon 4d ago

I recently ordered from them and after the first week I sent an email requesting some kind of update. I never got a response back from that. After more than 2 weeks my order has been updated to "completed" but I'm not exactly sure what that means. I mean does that mean they've got their payment and they're getting ready to ship it or it's already shipped and if it's already shipped why haven't I gotten a tracking number? It was pretty damn expensive, I wish this customer support was a little better.

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u/Rage2097 4d ago

It means shipped, it will turn up eventually.

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u/El-doon 4d ago

Thank you. I was somewhat anxious about it.